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Regulatory Affairs

Alectra Utilities' rates and services are regulated by the Ontario Energy Board, an independent provincial government agency. We operate under Electricity Distribution Licence ED-2016- 0360 to distribute electricity to customers within our licensed service area, which generally includes Alliston, Aurora, Barrie, Beeton, Bradford West Gwillimbury, Brampton, Guelph, Hamilton, Markham, Mississauga, Penetanguishene, Richmond Hill, Rockwood, St. Catharines, Thornton, Tottenham and Vaughan. 


In accordance with regulatory policy, Alectra Utilities is providing its 2021 scorecard to customers by posting it on our website. Click here to see how we're doing.

The scorecard is accompanied by management discussion and analysis that explains the scorecard results. These measures will give valuable insight into how well Alectra Utilities is performing each year relative to measures determined by the Ontario Energy Board.

Corporate Reports

Major Events Reporting

Alectra Utilities reports to the Ontario Energy Board on the company's response to outages qualifying as Major Events within 60 days (90 days for exceptional circumstances).


Active Ontario Energy Board Applications

Alectra Utilities currently has no active applications with the Ontario Energy Board.

Current Decisions with Reasons

Alectra Utilities' 2023 Rate Applications

Alectra Utilities Corporation applied to the OEB for incremental capital funding effective January 1, 2023, to undertake urgent underground cable renewal projects.

Alectra Utilities Corporation applied to the OEB for distribution rates and charges effective January 1, 2023.

Regulatory Archive

Assurance of Voluntary Compliance

Guelph & Rockwood Customer Billing Reimbursement

As the second largest electricity distributor in Ontario, we actively participate in various industry consultations, including Ontario Energy Board proceedings, consultations with Electricity Distributors Association, Coalition of Large Distributors, Independent Electricity System Operator and other industry stakeholders.

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