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  • Accounts & Billing
    • Log in to My Account
    • Register for Ebilling
    • Learn About My Account
    • View My Bill & Payments
    • Track My Energy & Water Use
    • About Bills
      • View My Bill
      • Paperless Billing
      • How to Pay My Bill
      • How to Read My Bill
      • Payment Assistance
      • Late Payment & Disconnections
      • Common Causes of High Bills
      • Bill Inserts
    • Find a Form
    • Rates
      • Rates & Service Charges
      • NEW! Choose Your Rate Option
      • Time-of-Use Pricing
      • Tiered Pricing
      • Hourly Ontario Electricity Price
      • Retail Energy Contract
    • Start, Stop, Move
      • Residential Customer - Open, Transfer or Close an Account
      • Business Customer - Open, Transfer or Close an Account
      • Landlord & Property Manager Services
    • Water Billing
      • Water & Wastewater Billing
      • Track My Water Usage
      • Common Causes of High Water Use
      • Submit a Water Meter Reading
      • Hamilton Water
  • Customer Services
    • FAQs – Frequently Asked Questions
    • Make a Service Request
    • Start, Stop, Move
      • Residential Customer - Open, Transfer or Close an Account
      • Business Customer - Open, Transfer or Close an Account
      • Landlord & Property Manager Services
    • Call or Click Before You Dig
    • Contact Us
    • Find a Form
    • Landlord & Property Manager Services
    • alectraNews Online Newsletter
    • Report a Power Outage, Hazard or Electrical Emergency
    • Report a Streetlight Out
    • Save Energy & Money
      • Offers & Rebates
      • Reporting Energy Consumption (Business Customers)
      • Tips & Resources
      • Track My Energy Use
      • Set My Peaksaver & Energate Thermostat
    • Ontario Electricity Supply Mix
  • Connection Services
    • Make a Service Request
    • Conditions of Service
    • Connecting Generation
    • Temporary Isolations
    • Unregistered Easements
  • Outages & Safety
    • Outage Map
    • Report a Power Outage, Hazard or Electrical Emergency
    • About Outages
      • What to do During an Outage
      • How We Restore Power
      • Reasons for Power Outages
      • Outage Prevention
      • Who's Responsible for Storm Damage Repairs
    • Electrical Safety
      • Electrical Safety at Home
      • Electrical Safety at Work
      • Powerline Safety
      • Call or Click Before You Dig
      • Teacher Resources
    • Emergency Preparedness
      • Power Outage Preparedness Guide
      • 72-hour Emergency Kit
    • Report a Streetlight Out
    • Scams & Fraud

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Update on electricity rates effective January 1, 2021, and possible postal service delays

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About Us

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