How to Pay My Bill

Alectra Utilities offers many convenient options to pay your bill. Simply choose the method that suits you best.
Please ensure you allow sufficient time for the payment to reach us by the due date. This time varies according to your payment option. 

Make your payments automatic

Sign up for pre-authorized automatic payment and your monthly payment will automatically be withdrawn from your bank account. Save time, postage costs and cheque processing fees, plus enjoy peace of mind knowing that your payment will always be made on time - even if you are busy or away. 

Residential Customer

Business Customer

Change pre-authorized payments 

Pay online, by telephone or in-person through your bank or financial institution

You can pay your Alectra Utilities bill directly through your online banking website, by telephone or in person. When setting up the payee for the first time, select Alectra Utilities Corporation.

Online Banking

This option is available through most banks and trust companies. It allows you to pay your bill through the internet.

Telephone Banking

This option is available through most banks and trust companies. It allows you to pay your bill by use of your touch-tone phone.

Most Chartered Banks and Financial Institutions

Payments can be made at your local bank or trust company during their normal office hours.

Pay by credit card

Your Alectra Utilities bill may be paid using Visa, MasterCard or American Express through Paymentus. Each transaction is subject to a service fee of 1.75% of the total amount paid. Alectra Utilities does not receive any portion of the service fee.

Please allow up to two business days for processing. 

Credit card payments may be made online or by telephone using Paymentus. Be sure to have your account number and credit card information ready before starting the payment process. Once your transaction is complete, you will receive a confirmation number. 

Pay Online Using Paymentus. Service Fee Will Apply.

To pay online using Paymentus Click Here.

Pay by telephone using Paymentus. Service fee will apply.

To pay by telephone using Paymentus call 1-866-416-6049.

Pay by mail

If you are mailing a cheque or money order:

  • You must include the bottom portion of your Alectra Utilities bill with your payment (bill stub)
  • Send your payment at least five days before the due date 
  • Write your account number on the front of your cheque or money order; do not send cash
  • Send both your cheque and bill stub in the return envelope provided with your invoice, or mail to:

Alectra Utilities Corporation
PO Box 3700,
Concord, ON
L4K 5N2