Alectra utilities

Sign up for pre-authorized automatic payments in My Account and your monthly payment will automatically be withdrawn from your bank account. Save time, postage costs and cheque processing fees, plus enjoy peace of mind knowing that your payment will always be made on time - even if you are busy or away. Already on pre-authorized payment and you’ve changed financial institutions? Update your banking information in My Account.

You can pay your Alectra Utilities bill directly through your online banking website, by telephone or in person. When setting up the payee for the first time, select Alectra Utilities Corporation.

Online Banking

This option is available through most banks and trust companies. It allows you to pay your bill through the internet.

Telephone Banking

This option is available through most banks and trust companies. It allows you to pay your bill by use of your touch-tone phone.

Most Chartered Banks and Financial Institutions

Payments can be made at your local bank or trust company during their normal office hours.

Your Alectra Utilities bill may be paid using Visa, Visa Debit Card, MasterCard or American Express through Paymentus, our third-party payment processor.

• Each transaction is subject to a service fee of 1.75% of the total amount paid.
• Alectra Utilities does not receive any portion of the service fee.
• Please allow up to two business days for processing.

Be sure to have your 10-digit Alectra Utilities account number and credit card information ready before starting the payment process. Once your transaction is complete, you will receive a confirmation number.

Pay online or by telephone using Paymentus. 1.75% service fee will apply.

• To pay online using Paymentus - Click Here.
• To pay by telephone using Paymentus - Call 1-866-416-6049.

Your Guelph Hydro / Alectra Utilities bill may be paid using Visa or MasterCard through Paymentus, our third-party payment processor.

• Each transaction is subjected to a service fee of 1.75% of the total amount paid.
• Guelph Hydro / Alectra Utilities does not receive any portion of the service fee.
• Please allow up to two business days for processing.

Be sure to have your 18-digit Guelph Hydro / Alectra Utilities account number and credit card information ready before starting the payment process. Once your transaction is complete, you will receive a confirmation number.

Pay online or by telephone using Paymentus. 1.75% service fee will apply.

• To pay online using Paymentus - Click here.
• To pay by telephone using Paymentus - Call 1-877-273-2184

If you are mailing a cheque or money order:

• You must include the bottom portion of your Alectra Utilities bill with your payment (bill stub)
• Send your payment at least five days before the due date 
• Write your account number on the front of your cheque or money order; do not send cash
• Send both your cheque and bill stub in the return envelope provided with your invoice, or mail to:

Alectra Utilities Corporation
PO Box 3700,
Concord, ON
L4K 5N2