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For bill, account balance and other general inquiries about your account, as well as proof of payment submissions.

Report a power outage, hazard or electrical emergency. You can also report part power and power quality issues.

If Alectra Utilities is your municipality’s water/wastewater biller, you can submit your water meter reading using this form.

Open, Transfer and Close Accounts

For residential customers moving into or within the Alectra Utilities service area.

For residential customers moving out of the Alectra Utilities service area. Log in to My Alectra and click the Services menu or click here.

For lawyers representing incoming or outgoing Alectra Utilities residential customers.

We would like to learn more about your new business or assist with moving or closing your account.

  • Please contact Customer Service during normal business hours at 1-833-ALECTRA (1-833-253-2872).
  • If you are an incorporated business you will be required to have the Articles of Incorporation with you when you call.

  • Landlord agreements to transfer or disconnect the electricity service at rental premises when a tenant closes their account. 
  • Update existing transfer agreements with your choice of Time-of-Use, Tiered, or Ultra-Low Overnight Pricing.

If Alectra Utilities is your municipality’s water/wastewater biller, when opening or closing an account, please provide a meter reading on your service start or end date.

Automatic Payments

Join our convenient pre-authorized payment plan, and we will automatically withdraw your payment from your financial institution on your bill due date. Login to My Alectra and click the Billing menu.

Payment Assistance

The OESP provides ongoing monthly credits directly on the bills of eligible low-income customers.

LEAP provides a one-time financial assistance grant to low-income customers who are struggling to pay their electricity bill.

With Alectra’s Equal Payment Plan your estimated annual charges are split into equal monthly payments, followed by an account reconciliation payment/credit in the 12th month.

Construction Services

Information and applications for builders, developers, and contractors to make a service request with Alectra Utilities, including: new service request; service upgrade; temporary service request; permanent service removal; joint-use projects; subdivision projects; distributed energy resources projects; and customer capital projects.

Choose My Rate Option

Residential and Small Business customers can switch their rate option in My Alectra or use our online form.

Residential and Small Business customers can choose from three pricing options: Time-of-Use Pricing, Tiered Pricing, or Ultra-Low Overnight Pricing.

Mid or Large-size Business Account eligible for the Regulated Price Plan

RPP Self-Declaration/Election Form is for bulk metered multi-unit properties or farming businesses that meet the eligibility criteria. Please review the form for more details.

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