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Report a Streetlight Out

Streetlight not working or requires maintenance? Alectra Utilities does not own or operate streetlighting systems however we’re here to help you contact your municipality or region to report the issue:

Barrie

To report malfunctioning traffic signals, missing/damaged signs or burnt out street lights contact Service Barrie:

Brampton

  • Phone the City of Brampton at 311.
  • Report the street name and if possible, the pole identification numbers, which are located on street side of the pole.
  • If the pole does not have an identification number, report the residential address the pole is closest to.
Guelph

To report a broken streetlight in Guelph, please contact the City of Guelph:

Hamilton

Report lights requiring repair or maintenance by:

Let us know:

  • Whether you are reporting a street light or traffic light
  • If the light is out or malfunctioning
  • The exact location of the pole
  • The pole number (located about 10 feet from the ground, in yellow and black numbering)

If a streetlight is burnt out or needs repair and it is not an emergency, the city will repair it within five working days.

Mississauga

  • Single Light Out: To be repaired within 10 working days
  • Multiple Lights Out: More than three (3) lights out on a non-major thoroughfare to be repaired within two (2) working days.
  • Sections of lights on major thoroughfares to be repaired within one (1) working day.
  • Phone: 1-888-927-3547, Press "1".
Rockwood

To report a burned-out streetlight in Rockwood, please contact the Township of Guelph/Eramosa:

When reporting burned-out streetlights, please provide the nature of the problem, such as the light being burnt out, cycling on and off, always on during the day, etc.  Also, please provide a description of the streetlight location, such as an identifying number on the streetlight or the municipal address closest to the streetlight. 

St. Catharines

If you find a street light that has burned out please call 905.688.5600 or complete the online street light maintenance form.

It is helpful if you can provide the specific pole number, located on the yellow tag attached to the pole.

York Region (Aurora, Markham, Richmond Hill, Vaughan)

York Region operates and maintains the street lights at intersections on Regional roads. Each street lamp owned by York Region has a unique identification tag. These tags are numbered and have the York Region logo on them.

A white rectangular identification tag with the York Region logo in the upper left corner, a bar code in the lower left and a four-digit number on the right.

Street lamps on local roads and between intersections on Regional roads are maintained by local municipalities.

Anyone who sees a street light that is burned out should inform York Region. The closest intersection and/or house number are needed so York Region can find out who is responsible for fixing the street light.

It is important to replace street lamps as soon as they burn out. The light helps drivers see pedestrians, cyclists, animals and other vehicles when driving in the dark.

To report a street lamp outage please contact us at:

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