Alectra utilities

Email us at EWRB@alectrautilities.com or call us at 1-877-631-9945 to request your building’s electricity consumption data. If we are your water and wastewater biller (Guelph, Hamilton, Markham and Vaughan), water data can also be provided. There is no charge for this service. 

Please identify yourself as the building owner, agent for the building owner and/or key contact. If you are the agent, please include authorization from the owner to release the consumption information.  

We will also need the following building/property information: 

• Alectra account number(s)
• Building owner’s name
• Service address(es) 

Let us know if the property has multiple buildings at one street address or if the building has more than one street address. Other helpful information is your Ontario EWRB ID, the unique number provided by the Ministry of Energy to large building owners, and the municipal assessment roll number and property code for the building. 

The reporting deadlines are being phased in over three years based on a property's size. 

Commercial or industrial buildings 

• 250,000 square feet or larger, the first report was due on July 1, 2018 
• 100,000 square feet or larger, the first report was due on July 1, 2019 
• 50,000 square feet or larger, the first report is due on July 1, 2020 

Multi-unit residential building 

• 100,000 square feet or larger, the first report was due on July 1, 2019 
• 50,000 square feet or larger, the first report is due on July 1, 2020 

If you have questions about reporting, benchmarking or the regulation, please contact the Ministry of Energy by telephone at 1-844-274-0689 or email to EWRBSupport@ontario.ca.