Alectra Utilities is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. 

We are committed to meeting the needs of persons with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act (AODA). Our Customer Service staff, along with the rest of our employees, have been trained to accommodate the needs of customers with disabilities.  

Under the AODA, organizations must make their Accessibility Reports available to the public. The Alectra Utilities 2017 Accessibility Compliance Report was filed with the Government of Ontario on December 20, 2017. 

Document Request Process 

If you have any questions, or would like to request any of our websites or other business materials in an alternate format, please do not hesitate to contact us


Feedback from the public is welcomed as it may help us to identify areas that require change and encourage continuous improvement.