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New Services, Service Upgrades, Temporary Services and Service Removals

Are you: 

  • Building a new home or commercial, industrial or institutional facility?
  • Upgrading your electrical service? 
  • Adding an addition to your existing home or facility and need to relocate your electricity meter?
  • Removing a permanent or temporary service?
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While we make every effort to ensure timely delivery of products and services to customers - unprecedented delays in procuring/shipping certain equipment (such as transformers and switches) may delay new service or service upgrades for Alectra customers. 

We would like to reassure customers that Alectra’s supply chain and procurement teams continue to work with our vendors in securing necessary equipment, but we ask for your ongoing patience and understanding as some shipments may be delayed longer than usual. 

The ongoing COVID-19 pandemic has created disruptions across many industries that affect global supply chains, and this may impact some of our customers. We sincerely apologize for any delays experienced by our customers.

Still need help? Email us to let us know how we can assist you.  

An Alectra Utilities’ Design Technologist will provide you with information about how to get the service to your home or business safely and a cost estimate for the requested service.

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