Hamilton Water | Alectra Utilities

Hamilton water bills are now being sent directly by the City of Hamilton

Starting April 2026, water bills for Hamilton residents and businesses will come directly from the City of Hamilton through a new system called Hamilton Utilities Billing (HUB). There are no changes to water service, quality or rates. Residents and businesses can expect a seamless transition with no disruption to billing or service.

What you need to know:

Water, wastewater and stormwater services: Your water bills will come directly from the City’s Hamilton Utilities Billing (HUB) service.
Electricity services: Alectra customers will continue to receive electricity bills directly from Alectra Utilities.
New water account number: Your first HUB water bill will include a new account number, which you can use for all future payments.
New web portal: Once you have your new water account number, sign up at My.Hamilton.ca, the City’s new online service hub, to manage your water billing account online.
Outstanding charges: Any outstanding water, wastewater and stormwater charges from your last bill are to be paid to Alectra Utilities within 90 days. Any remaining balances after 90 days will be added to the City of Hamilton tax roll.
Pre-authorized payment customers:
- Electricity services: Your pre-authorized payment agreement with Alectra Utilities for electricity will continue without change. No action is required.
- Water, wastewater and stormwater services: Customers currently enrolled in pre authorized payments with Alectra will need to re-enrol for pre-authorized debits at Hamilton.ca/HUB.
Historical water bills: You can view and download up to two years of historical water bills issued before April 2026 by Alectra Utilities in the My Alectra online customer portal.

Our teams at Alectra Utilities and the City of Hamilton are dedicated to supporting you throughout this transition and ensuring you have a smooth experience with your utility services.

For more information about Hamilton Utilities Billing and these important billing changes, please visit: Hamilton.ca/HUB.

Frequently Asked Questions

More details and frequently asked questions are available at: Hamilton.ca/HUB.

How do I pay my HUB bill using mobile or online banking?

Step 1: Sign in to your banking app or online banking account and go to the payee section.

Step 2: Select “Hamilton Utilities Billing” as the payee.

When paying your HUB bill using mobile or online banking, double-check the payee name before submitting payment. Please ensure you have selected “Hamilton Utilities Billing”. Do not select Township/Town of Hamilton.

How do I pay my HUB bill through the HUB portal?

Step 1: Locate your HUB account number in the top left corner of your HUB bill.

Step 2: Sign in to My.Hamilton.ca.

Step 3: Scroll to the bottom of the page and select “Water and Sewers.”

Step 4: Click “Explore Water and Sewers.”

Step 5: Click “Hamilton Utility Billing,” then click “Pay your bill (one-time payment).”

Step 6: Enter your account number and postal code.

Once your account is confirmed, you can proceed with payment.

How do I sign up for the HUB portal?

Step 1: Visit the Sign In page at My.Hamilton.ca to get started.

Step 2: Enter the email you want to use for your profile, then click Send Verification Code. You’ll receive a code in your inbox to confirm your email.

Step 3: Check your email for the code, then enter it on the portal to complete verification.

Step 4: Choose a secure password for your profile. Your password must be between 8 and 64 characters and have at least 3 of the following:

A lowercase letter
An uppercase letter
A number
A symbol

Step 5: Sign in to your new profile

Once your password is set, you’ll be redirected to the Sign In page. Use your email and new password to log in.
An authentication code will be sent to your email, which you’ll need to enter as part of the two-factor authentication process during login.

Why is my first HUB bill higher than expected?

Some customers may notice that their first water services bill with Hamilton Utilities Billing is higher than expected. To ensure a smooth transition to the City’s new billing system, some meter reading schedules are being adjusted to align with the new billing cycle. As a result, your first bill may include more than 35 days of usage. All future bills will reflect a regular billing cycle of approximately 25–35 days.

Customers are also encouraged to review the water usage graphs included on their bill, which compare current and previous usage. These graphs can help explain any increase in charges compared to prior billing periods.

As a reminder, to further support all residents during the transition, late-payment fees, interest on overdue balances or taxes related to unpaid HUB water bills will not be charged between April and July 1, 2026.