Alectra utilities

Below are listed the City of Hamilton’s Water and Wastewater Service User Fees effective January 1, 2021.

• Water and Wastewater/Storm User Service Fee and Charges Policy
• Water Distribution System Fees
• Wastewater Abatement Program Fees
• Laboratory Services Fees
• Wastewater / Storm Collection System Inspection & Maintenance Fees
• OS and Hauled Wastewater

For information about your water meter or water bill, please visit our FAQ page or Contact Us. 
For water meter maintenance, contact the City of Hamilton. 

Water leak information

Wise water use begins at home

Did you know that many people spend more money on leaky taps than they do on cooking and drinking water? For general information about simple steps to detect water leaks, please visit Common Causes of High-Water Bills. For water leak information and tips, read our Water Leak Detection Guide or visit The City of Hamilton’s information on water leaks.

The City of Hamilton’s water leak adjustment policy

The City of Hamilton’s Water Leak Adjustment Policy provides eligible customers who use the city’s water services with one-time-only limited financial assistance (under certain conditions and circumstances). Please review the City of Hamilton’s Water Leak Adjustment Policy before completing the City of Hamilton’s Water Leak Adjustment Form. You must send this form to Alectra Utilities no later than 120 calendar days after the final repair(s).

Water tips

Only flush the three Ps: pee, poo, and toilet paper.

Want to avoid expensive repairs to your pipes and sewage system? This rule will help you. Flushing wipes, tampons, garbage, food scraps, tissue, and other things will back-up your system. These items can clump together and clog your pipes. Avoid unnecessary repairs and only flush the 3 Ps: pee, poo, and toilet paper. 

Visit Hamilton’s Flushables page for more information.

If it’s not rain/melted snow, don’t let it go into catch basins/storm sewers!

Catch basins and storm sewers are like your household drains. You cannot put garbage, chemicals, fertilizer, or other things into them. If you put wastes into these drains, you are polluting natural bodies of water. The water from these sewers flows directly into lakes, rivers, and streams. Protect our environment by following these simple rules:

• Put pet waste in the garbage 
• Do not dump anything into the catch basins – it is for stormwater only 
• Keep lawn fertilizer off hard surfaces like driveways or sidewalks 
• Properly dispose of household chemicals and hazardous wastes at a Community Recycling Centre 
• Do not use the hose to clean off sidewalks and driveways 
• Clear off the catch basin in front of your home by sweeping up and properly disposing of any debris or buildup 
• Do not sweep yard waste/grass clippings onto the street or into catch basins – instead, sweep it into a yard waste bin for pick up     

For more water tips, visit Hamilton's Water Conservation Tips page. 

Who is responsible for water and wastewater charges?

Subsection 398 (2) of the Municipal Act of 2001 allows the City of Hamilton to add the unpaid water bills to the property owner’s tax roll, even if it is a rental and the owner does not live there. Although tenants get the bills, property owners must pay any outstanding water fees.  These outstanding fees are added to the tax roll and have priority lien status described under section 1 of the Municipal Act, 2001.

To assist property owners who direct water and wastewater billings to a tenant, Alectra Utilities endeavours to notify property owners of tenant/account holder arrears at 30 calendar days beyond the due date. If the account remains unpaid, the water/wastewater arrears will be added to the property’s tax roll when the account is 60 calendar days beyond the due date.

Owners with residential properties

Hamilton City Council approved changes to the water billing policy.  All residential accounts opened on or after June 1, 2018, must be in the property owner’s name(s), not the tenant(s) ’s. Alectra Utilities, as the City’s water billing agent, will accept payments from tenants and other non-owners.  However, it is the property owner’s responsibility to make sure that tenants pay the bills on time.

Existing accounts billed in the tenant’s name(s) will remain until they move out. Once they move, Alectra will put the water account in the property owner’s name(s). Alectra Utilities will mail the water bill to the owner’s address as listed on the property taxes. To update mailing address information, contact the City of Hamilton’s Taxation office. 

For more information, visit these links: 

• Residential Tenant Billing Change FAQs
• City of Hamilton Report: Water and Wastewater / Storm Third Party Billing Arrangements

Why property owner contact information is needed

The city’s staff and authorized agents may need access to the property to do maintenance work and must have access to the meter to read and collect the data. When it is not possible to get access through a tenant, they will contact the property owner.

If the city can’t access and read the water meter through the owner or tenant, the water bills will follow the charges protocol explained above. Alectra Utilities needs property owners’ contact information to avoid adding unpaid or unable to read water meter fees to tax rolls. 

Alectra Utilities needs property owners’ contact information, including mailing address, phone number(s), and email address. The property owner must make sure that we have their current address to get updates. Please contact us or the City of Hamilton’s taxation office to update your address. 

The City of Hamilton’s taxation office contact information:

71 Main Street West,
Hamilton Ontario,
PO Box 2040 Stn LCD 1,
L8N 0A3

taxsupport@hamilton.ca

When lawyers transfer property ownership, the buyer’s lawyer must contact Alectra Utilities to get the relevant property transfer information. The lawyer must also request a final water meter read. The last read must be an actual read and not an estimate. Contact our Customer Service department at 1-833-ALECTRA (1-833-253-2872) for more information, lawyers representing incoming or outgoing Alectra Utilities residential customers use this Legal Representative’s Residential Service Request.

An actual and final meter read makes everyone involved in the property transfer know the outstanding water balances. It also helps them notice if there are any compliance issues with the City of Hamilton’s Water Works By-law R84-026. The compliance issues can include any needed system upgrades or replacements. The new buyer must do the above, or they will be responsible for any upgrades and water fees that the previous owner did not complete.