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Welcome to Alectra

Select your community to learn more about the services we provide in your area.

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Experience the benefits of ebilling


2020 Rate Application



Who should I call if there’s a power outage?

Our highly trained staff are ready to respond 24/7 to restore your power when outages occur. To report an outage, please reach out to our team servicing your community.

How can I reach an Alectra representative and what are your hours of operation?

How can I reach an Alectra representative and what are your hours of operation? If you have any questions about your service, please visit our website, www.alectrautilities.com, or contact our Customer Care team.

How can I pay my utility bills?

Alectra offers many convenient options to pay your bill – simply choose the one that suits you best. Pre-authorized payment, telephone or online banking and at most financial institutions. You can also mail us your cheque or money order payment.

The easiest way to manage and pay your bills is to sign up for My Account to view and pay your bills online, set up a regular payment plan, view your billing history and monitor your usage. If you register for our convenient e-billing service, you will always receive a notification about your bill by email.

I am having difficulty paying my bill. Is any assistance available?

For individuals and families that are having difficulties paying their bills, we’re here to help. Alectra Utilities offers flexible payment plans that can assist you with keeping your account up to date.

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Where can I learn more about how to reduce my electricity and costs?

Alectra Utilities offers several programs to help the efficiency of your home, save money on your electricity bill, and reduce your carbon footprint.

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Why switch to ebilling

Pay your bill quickly, easily and securely online.