Find a Form

Contact Us

For bill, account balance and other general inquiries about your account.

Report a Power Outage, Hazard or Electrical Emergency

Report a power outage, hazard or electrical emergency. You can also report part power and power quality issues.

If Alectra Utilities is your municipality’s water/wastewater biller, you can submit your water meter reading using this form.

Open, Transfer and Close Accounts

For residential customers moving into, out of, or within the Alectra Utilities service area.

For lawyers representing incoming or outgoing Alectra Utilities residential customers.

We would like to learn more about your new business or assist with moving or closing your account. You may be asked to complete this Application for Service.

For landlords to accept or decline continued service at rental premises when a tenant closes their account.

Automatic Payments

Join our convenient pre-authorized payment plan, and we will automatically withdraw your payment from your financial institution on your bill due date. Residential customers also have an Equal Payment option.

Set up automatic withdraw of your payment from your financial institution on your bill due date.

For existing pre-authorized payment customers only.

Payment Assistance

If you did not have any overdue amounts on your electricity bill on March 17, 2020, the date of the Provincial Declaration of Emergency, or you made at least partial payments on amounts overdue prior to March 17, 2020, and as of the date you are applying you have any overdue amounts owing from at least two electricity bills since March 17, 2020, you may be eligible for a credit towards your electricity arrears.

If there were not any overdue amounts on your small business or registered charity electricity bill on March 17, 2020, the date of the Provincial Declaration of Emergency, or there were at least partial payments on amounts overdue prior to March 17, 2020, and as of the date you are applying you have any overdue amounts owing from at least two electricity bills since March 17, 2020, your account may be eligible for a credit towards your electricity arrears.

The OESP provides ongoing monthly credits directly on the bills of eligible low-income customers.

LEAP provides a one-time financial assistance grant to low-income customers who are struggling to pay their electricity bill.

Construction Services

Building a new home or commercial, industrial or institutional facility? Get started at the New Connection portal.

Upgrading your electrical service? Use the New Connections portal.

Adding an addition to your existing home or facility and need to relocate your electricity meter? Use the New Connections portal.

For the permanent removal of service and Alectra Utilities owned equipment from a customer-owned property.

Application for attachments (or removal of attachments) on Alectra Utilities-owned poles (Excel document).

Choose Your Rate Option

You can switch your rate option in My Account or use our online form.

Beginning October 13, 2020, Residential and Small Business customers can submit a request to switch from Time-of-Use to Tiered Pricing for electricity consumed after October 31, 2020.

Beginning October 13, 2020, Residential and Small Business customers can submit a request to switch from Time-of-Use to Tiered Pricing for electricity consumed after October 31, 2020.