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For bill, account balance and other general inquiries about your account.

Report a Power Outage, Hazard or Electrical Emergency

Report a power outage, hazard or electrical emergency. You can also report part power and power quality issues.

If Alectra Utilities is your municipality’s water/wastewater biller, you can submit your water meter reading using this form.

Open, Transfer and Close Accounts

For residential customers moving into, out of, or within the Alectra Utilities service area.

For lawyers representing incoming or outgoing Alectra Utilities residential customers.

We would like to learn more about your new business or assist with moving or closing your account.

  • Please contact Customer Service during normal business hours at 1-833-ALECTRA (1-833-253-2872).
  • If you are an incorporated business you will be required to have the Articles of Incorporation with you when you call.

  • Landlord agreements to transfer or disconnect the electricity service at rental premises when a tenant closes their account. 
  • Update existing transfer agreements with your choice of Time-of-Use or Tiered Pricing.
Automatic Payments

Join our convenient pre-authorized payment plan, and we will automatically withdraw your payment from your financial institution on your bill due date. Login to My Account and click the Forms tab.

Already on Pre-authorized Payments and want to update your bank information? Login to My Account and click the Forms tab.

Payment Assistance

New March 15th, 2021 - The CEAP application portal is now open. We expect funding to become available in the coming weeks, but in the meantime, you may apply based on these eligibility rules. Once funding becomes available, Alectra will process applications in the order they were received.

New March 15th, 2021 - The CEAP-SB application portal is now open. We expect funding to become available in the coming weeks, but in the meantime, you may apply based on these eligibility rules. Once funding becomes available, Alectra will process applications in the order they were received.

The OESP provides ongoing monthly credits directly on the bills of eligible low-income customers.

LEAP provides a one-time financial assistance grant to low-income customers who are struggling to pay their electricity bill.

With Alectra’s Equal Payment Plan your estimated annual charges are split into equal monthly payments, followed by an account reconciliation payment/credit in the 12th month.

Construction Services

Building a new home or commercial, industrial or institutional facility? Get started at the New Connection portal.

Upgrading your electrical service? Use the New Connections portal.

Adding an addition to your existing home or facility and need to relocate your electricity meter? Use the New Connections portal.

For the permanent removal of service and Alectra Utilities owned equipment from a customer-owned property.

Application for attachments (or removal of attachments) on Alectra Utilities-owned poles (Excel document).

This form must be completed in full and submitted by the Developer prior to Alectra Utilities providing an Offer to Connect Agreement. This form uses Adobe Approved Trust List. It will still open if you choose not to update the list or close/cancel the prompt.

Choose Your Rate Option

You can switch your rate option in My Account or use our online form.

Residential and Small Business customers can submit a request to switch from Time-of-Use Pricing to Tiered Pricing.

Residential and Small Business customers can submit a request to switch from Time-of-Use Pricing to Tiered Pricing.