Alectra utilities

Starting April 2026, water bills for Hamilton residents and businesses will come directly from the City of Hamilton through a new system called Hamilton Utilities Billing (HUB). There are no changes to water service, quality or rates. Residents and businesses can expect a seamless transition with no disruption to billing or service.

What you need to know: 

• Water, wastewater and stormwater services: Your water bills will come directly from the City’s Hamilton Utilities Billing (HUB) service. 
• Electricity services: Alectra customers will continue to receive electricity bills directly from Alectra Utilities.
• New water account number: Your first HUB water bill will include a new account number, which you can use for all future payments.
• New web portal: Once you have your new water account number, sign up at My.Hamilton.ca, the City’s new online service hub, to manage your water billing account online.
• Outstanding charges: Any outstanding water, wastewater and stormwater charges from your last bill are to be paid to Alectra Utilities within 90 days. Any remaining balances after 90 days will be added to the City of Hamilton tax roll. 
• Pre-authorized payment customers: 
  • Electricity services: Your pre-authorized payment agreement with Alectra Utilities for electricity will continue without change. No action is required.
  • Water, wastewater and stormwater services: Customers currently enrolled in pre authorized payments with Alectra will need to re-enrol for pre-authorized debits at Hamilton.ca/HUB.
• Historical water bills: You can view and download up to two years of historical water bills issued before April 2026 by Alectra Utilities in the My Alectra online customer portal. 

Our teams at Alectra Utilities and the City of Hamilton are dedicated to supporting you throughout this transition and ensuring you have a smooth experience with your utility services.

For more information about Hamilton Utilities Billing and these important billing changes, please visit: Hamilton.ca/HUB.

In June 2026, utility billing services in Guelph and Rockwood will change as follows:

• Guelph customers will receive two new utility bills, one from Alectra Utilities for electricity, and one from the City of Guelph for water services.
• Rockwood customers will receive a new electricity bill from Alectra Utilities, with no change to their current water billing.

Starting June 2026, the City of Guelph will begin to provide you with water, wastewater and stormwater bills, customer care, and a new web portal. Learn more at: Guelph.ca/WaterBill

What you need to know:

• Water, wastewater and stormwater services: Your water bills will come directly from the City of Guelph.
• Electricity services: There is no change to your electricity service. Your Alectra Utilities electricity bill will have a new design and 10‑digit account number in the upper left corner of your bill and on your ebill notice if you are on paperless billing.
• New water account number and web portal: Your first City of Guelph water bill will include a new account number, which you can use for all future payments and to access the online water billing portal at: Guelph.ca/WaterBill
• Outstanding water, wastewater and stormwater charges: Your last Alectra Utilities (formerly Guelph Hydro) water bill must be paid in full. After August 2026, any unpaid water balances will be transferred to the City of Guelph and added to your property taxes.
• Historical water bills: You can view and download up to two years of historical water bills issued before May 2026 by Alectra Utilities in the MyEnergy View online customer portal. 
• Pre-authorized payment customers:
  • Electricity services: Your pre-authorized payment agreement with Alectra Utilities for electricity will continue without change. No action is required.
  • Water, wastewater and stormwater services: To continue your pre-authorized payments for water billing, please re-register with the City of Guelph at Guelph.ca/WaterBill.
• Payment arrangements for outstanding water, wastewater, and stormwater charges will be transferred to your new water bill from the City of Guelph.
• Equal payment plans for water, wastewater, and stormwater will be discontinued by the City of Guelph.
• Paperless billing: If you’re currently enrolled in paperless billing with Alectra Utilities, you will continue to receive your water bill from the City of Guelph by email.

Our teams at Alectra Utilities and the City of Guelph are dedicated to supporting you throughout this transition and ensuring you have a smooth experience with your utility services.

For more information about these important water billing changes for the City of Guelph, please visit: Guelph.ca/WaterBill