Alectra utilities

Starting in spring 2026, the City of Hamilton is transitioning water, wastewater and stormwater billing from Alectra Utilities, enabling the Hamilton Utilities Billing (HUB) team to manage water meter reading, billing and customer service. Until the transition occurs, water-related billing and payments will remain the same. 

Alectra Utilities will continue to provide electricity customer care and billing services for Hamilton. There is no change to your electricity service. After the water billing transition to HUB in spring 2026, your electricity bills will no longer include water and wastewater charges.

Pre-authorized Payments

In December, customers currently enrolled in pre-authorized payments with Alectra will receive:

• An automated phone call alerting them to expect a letter from the City on how to re-enrol with Hamilton Utilities Billing before the transition takes place.
• Instructions by mail on how to transfer this payment option to Hamilton Utilities Billing ahead of the transition.

We’re committed to keeping you informed about these important changes. As we get closer to the transition in spring 2026, we will provide more details about how these changes will affect you.

Starting in summer 2026, utility billing services in Guelph and Rockwood will change as follows:

• Customers in Guelph will begin to receive two new utility bills, one for electricity from Alectra Utilities, and one for water from the City of Guelph.
• Customers in Rockwood will begin to receive a new electricity bill from Alectra Utilities.

We’re committed to keeping you informed about these important changes. As we get closer to the transition in summer 2026, we will provide more details about how these changes will affect you.