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Conditions of Service
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Alectra Utilities’ Conditions of Service are changing. We recently completed a review of our Conditions of Service. This reference document outlines operating practices and connection policies in effect across Alectra’s service territory. Review the current and revised Conditions of Service documents and summary of the changes:

To submit comments, email us at AlectraConditionsOfService@AlectraUtilities.com or send a letter to: Regulatory Affairs, Alectra Utilities Corporation, 2185 Derry Road West, Mississauga, Ontario L5N 7A6. Comments must be received by 4:30 p.m. on January 31, 2023.

Our Conditions of Service document defines how we work with our customers and others to deliver electricity reliably and safely. It serves as an important reference tool for customers, contractors, developers, retailers, power generators and their agents, consultants and suppliers.  

Included in our Conditions of Service is information on: 

  • Account administration including rates and conditions.
  • Billing procedures and payment plan options.
  • Regulations and codes that govern the services provided, including safety and inspection requirements as well as roles and responsibilities.

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