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Understand your energy data with Green Button solutions

Download or connect your energy data (electricity usage, billing, and utility account information) to discover ways to conserve energy and save money using Green ButtonTM solutions.

What is the Green Button initiative? 

Customer demand for digital access to their data is growing.

The Green Button initiative provides solutions that empower customers with easy, secure digital access to their energy data. 

It provides a standardized format in North America for account holders to authorize downloading or connecting their energy data to help them better understand, manage, and optimize their energy waste to save resources — and money.

Green Button Alliance logo

Green Button access methods

The Green Button Download My Data® method

The Green Button Download My Data (DMD) method lets utility account holders access their energy data in an industry-standardized XML format. You can use this data with energy management applications and products to examine your historical and present electricity usage, bills, analyze trends, and make informed energy-management choices. Alectra Utilities customers can download their data through our Green Button Portal.

Green Button Certified DMD logo

The Green Button Connect My Data® method

The Green Button Connect My Data (CMD) method enables utility account holders to authorize the secure transfer of their energy data to approved third parties. The Green Button CMD method is an energy industry standard for enabling access to, and secure sharing of, an account holder’s energy data. Because Green Button CMD-based applications use a standardized format, third-party developers can quickly create and offer products, services, and applications that help Alectra Utilities customers like you find new ways to manage and conserve energy.

Green Button Certified CMD logo

How to get started with Green Button solutions

Download My Data

Download your Green Button energy data (electricity usage, billing, and utility account information) in our Green Button Portal. 

  • Sign in with information from your bill and validate with your phone number
  • Select the date range and energy data you want to download 
  • Download your data in the industry-standardized XML format
Download My Data

Connect My Data

  • Products, services, and application vendors (third-party providers) will let you know they are approved by Alectra Utilities to provide Green Button CMD solutions. 
  • Through a link on their website, they will ask for your authorization to share your energy data and automatically redirect you to our Green Button Portal to register or log in.
  • Once logged in to the Green Button Portal you can select the energy data and time period you would like to authorize and complete the connection with your authorized third-party provider(s). 
  • You can revoke the authorization at any time.
Manage My Connections

Read the Alectra Utilities Green Button Privacy Policy.

Read the Green Button Terms and Conditions.

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Are you a third party provider? 

If you’re a third party provider who would like to connect with Alectra Utilities customers through Green Button Connect My Data applications and services, and be showcased as an energy-management or savings application within the marketplace, please complete the Alectra Utilities Third Party Registration Onboarding Application. Upon successful registration, you will receive details on how to connect with Alectra Utilities customers.

Read the Alectra Utilities Green Button Privacy Policy and Green Button Terms and Conditions for more information.

Frequently Asked Questions

What is the Green Button initiative?

The Green Button initiative is a government mandated data standard that provides electricity customers like you with more choice of how you access your energy data. Through our Green Button Portal, Alectra Utilities customers are able to securely download (access) or connect (share) their energy data in an industry-standard format with registered third parties.

Why is the Green Button initiative being implemented?

Ontario is providing families and businesses with more control over their electricity bills with the introduction of a Green Button standard that allows access to their data. The goal is better tracking of energy use to help reduce costs. 

On November 1, 2021, the Ontario Ministry of Energy announced that electric utilities across the province must provide their customers with access to Green Button data. Read the complete news release to learn more.

What is the Green Button Download My Data method?

The Green Button Download My Data method enables utility customers to access their energy usage data in an industry-standard XML format. You can use this data with energy management applications and products to analyze your historical and present data to identify trends and make informed energy-management choices. Alectra Utilities customers can download their data through our Green Button Portal.

What is the Green Button Connect My Data method?

The Green Button Connect My Data (CMD) method is the industry standard for securely authorizing and sharing energy data with third party solution providers. With Green Button CMD, electricity customers can digitally authorize their energy data to be shared with energy-efficiency applications, clean energy companies, analytics firms, and others who can view and analyze the data and provide additional insights into managing and conserving electricity consumption.

What are the benefits of Green Button solutions for electricity customers?

Green Button solutions benefit electricity customers in several ways, including: 

  • Improved energy efficiency: Use Green Button data to identify and compare electricity usage to improve energy efficiency at home or for your business. 
  • Reduce energy costs: Learn your usage patterns and habits to make informed choices about how much electricity you use and when to use it. For example, when you use electricity during off-peak hours and invest in energy-efficient appliances, it saves you money and helps reduce strain on the grid. 
  • Energy conservation: Use your Green Button data to conserve energy to help reduce your carbon footprint and protect the environment.
  • Secure access: With Green Button standards, you can rest assured that your energy data and private information are secure. Utilities must go through a strict testing and certification process to become Green Button standard compliant.
How do I download my Green Button data?

Download your Green Button energy data (electricity usage, billing, and utility account information), from our Green Button Portal.  

  • Sign in with information from your bill and validate with your phone number 
  • Select the date range and energy data you want to download 
  • Download your data in the industry-standardized XML format
Who do I contact for questions about my Green Button energy data?

If you have questions about your Alectra Utilities energy data, simply contact us and a member of the Alectra team will be pleased to assist you. 

Green Button and the Green Button Alliance Logo are trademarks owned by Departments of the U.S. Government and/or Green Button Alliance, Inc. 

Green Button Connect My Data and Green Button Download My Data are registered trademarks owned by the U.S. Department of Energy.

Alectra logo

High call volumes due to Canada Post strike

Due to higher than normal call volumes, Customer Service wait times are longer than usual. For faster service, we recommend using My Alectra to get your account balance and due date.

Why use My Alectra?

  • Access your account information 24/7
  • View your account balance, payment history, and bills
  • Sign up for ebilling to avoid missing payments and late charges

How to sign up for ebilling:

  1. Opt in to paperless billing when you register for My Alectra. You'll need your account number, name as it appears on your bill, and the phone number associated with your account. Contact Customer Care at 1-833-ALECTRA (1-833-253-2872) if you need assistance.
  2. Already registered? Log in to My Alectra. Go to Account > Account Information, and click Enrol under Paperless Billing.

You'll receive an email notification when your next bill is ready to view securely online.

Quick Tip: Get your account balance quickly and easily:

Use our self-serve options when you call 1-833-ALECTRA. Simply press 2, then 1, and follow the prompts to enter your account number and street number. No need to wait on hold. You'll hear the amount and date of your last payment, the current bill amount, and the due date. If you made a payment today, your balance will be updated within 48-72 hours.

Follow these steps to log in to My Alectra:

  1. Recover your username: Click the "forgot username" link on the My Alectra login page and enter the email address you used to register. You'll receive an email from NoReply@AlectraUtilities.com with instructions.
  2. Reset your password: Click the "forgot password" link on the My Alectra login page and enter the username you received in Step 1. You'll receive an email with instructions to reset your password. Use your username and new password to log in.

Need Additional Support? Complete our online form for help with billing, account balance inquiries, proof of payment submissions, and more.

Take Control of Your Account Today: Log in to My Alectra or call us at 1-833-ALECTRA to get started.

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