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Payment Assistance

We're Here to Help

Sometimes life can throw you a curveball. When unexpected events impact your finances, we understand you may need a little support. 

If you find yourself in a situation where you need to pay your energy bill, but require some flexibility, please contact us as soon as possible.

  • We can help you access support programs for low income customers or flexible payment programs for individuals or families who need help paying their electricity bills.
  • Whether it’s for a short time or if you’re facing an ongoing challenge, we can figure out a solution together to help you avoid late payment charges and potential disconnection of service.

COVID-19 Scam Alert!

Criminals are calling and using the CEAP Program to enter your home.

  • We are aware that some consumers are receiving calls telling them that a home inspection is required in order to receive the COVID-19 Energy Assistance Program (CEAP). This is not true. A home visit is not required to qualify for CEAP.

Residential COVID-19 Energy Assistance Program (CEAP)

Thank you for your interest. Unfortunately, the COVID-19 Energy Assistance Program (CEAP) is now closed. Alectra Utilities has disbursed all CEAP funding provided by the Government of Ontario.

If your account is overdue and you’re having difficulty catching up, please contact us at 1-833-ALECTRA to talk about payment plans; we offer flexible payment arrangements.

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Small Business COVID-19 Energy Assistance Program (CEAP-SB)

Thank you for your interest. Unfortunately, the COVID-19 Energy Assistance Program for Small Business (CEAP-SB) is now closed. Alectra Utilities has disbursed all CEAP-SB funding provided by the Government of Ontario.

The Property Tax and Energy Cost Rebate Grant is an Ontario provincial application-based grant that provides a rebate to eligible businesses in respect of property taxes and energy bills. Please visit Ontario.ca/COVIDsupport for further details and applications to apply for assistance.  

If your account is overdue and you’re having difficulty catching up, please contact us at 1-833-ALECTRA to talk about payment plans; we offer flexible payment arrangements.

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Ontario Electricity Support Program (OESP)

If you are a customer in a lower-income home, you may qualify for a reduction on your electricity bill. The Ontario Electricity Support Program (OESP) will reduce the cost of your household electricity by applying a monthly credit directly to your bill.

The credit amount will depend on how many people live in your home and your combined household income. For example, a home with four people and an annual after-tax income of $37,000 may be eligible for a credit of $51.00 per month.

To apply you must be the account holder for the electricity bill AND live at the service address for the account. All household members who live at the service address six months or more of the year must be listed on the application.

Apply online at https://ontarioelectricitysupport.ca/ or call 1-855-831-8151 (toll-free in Ontario).

To fill out your application, you will need:

  • Your current Alectra bill
  • SIN numbers for tax-filing household members
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Low-income Energy Assistance Program (LEAP)

Alectra continues to support its most vulnerable customers who are behind on their bills through the Low-income Energy Assistance Program (“LEAP”). Alectra has more that $1 million in funding for low-income customers who qualify through one of our local community support agencies.  
 
Qualification is based on the number of people in a household and the combined household income. For example, a home with four people and an annual after-tax income of $37,000 would be eligible. Upon approval, a credit of up to $500 is added directly to their account to offset arrears. To determine their eligibility for LEAP, customers may contact: 

•    Alliston, Aurora, Barrie, Beeton, Bradford West Gwillimbury, Markham, Penetanguishene, Richmond Hill, Thornton, Vaughan (United Way Simcoe Muskoka): 855-487-5327
•    Brampton (Region of Peel): 905-793-9200
•    Guelph, Rockwood (County of Wellington): 800-663-0750
•    Hamilton (Neighbour to Neighbour Centre): 905-574-1873
•    Hamilton (Hamilton Housing Help): 905-526-8100
•    Mississauga (Dixie Bloor Neighbourhood Centre): 905-629-1873
•    St. Catharines (Community Care of St. Catharines & Thorold): 905-984-8955

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Equal Payment Plan

With Alectra’s Equal Payment Plan your estimated annual charges are split into equal monthly payments, followed by an account reconciliation payment/credit in the 12th month. We conduct a periodic review to ensure that the monthly payment amount accurately reflects each participating customer's consumption patterns and charges. If there is a significant difference Alectra notifies customers if a change to their monthly payment amount is required. This can make budgeting easier for customers who experience higher bills at certain times of the year due to electric heating or air conditioning. Contact us to discuss signing up for an Equal Payment Plan.

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Payment Plans

Alectra offers flexible payment arrangements and Arrears Management Programs (AMP) that allow eligible customers to pay their outstanding electricity bill arrears in instalments. Contact us to talk to one of our agents about payment plans.

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Energy Affordability Program

The Energy Affordability Program offers energy-saving upgrades to income-eligible electricity consumers, all at no cost. Qualified consumers can receive a free home energy needs assessment and/or a free energy-saving kit customized to meet participants’ energy needs. A more energy-efficient home means more comfort and more money in your wallet. To apply call 1-855-591-0877 or email eap@saveonenergy.ca.

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