Payment Assistance

Sometimes life can throw you a curveball. When unexpected events impact your finances, we understand you may need a little support. 

If you find yourself in a situation where you need to pay your energy bill, but require some flexibility, please contact us as soon as possible. 

We can help you access support programs for low income customers or flexible payment programs for individuals or families who need help paying their electricity bills.

Whether it’s for a short time or if you’re facing an ongoing challenge, we can figure out a solution together to help you avoid late payment charges and potential disconnection of service. 

Ontario Electricity Support Program (OESP)

The Ontario Electricity Support Program (OESP) provides ongoing monthly credits directly on the bills of eligible low-income customers. Apply online or call 1-855-831-8151 (toll-free in Ontario).

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Low-income Energy Assistance Program (LEAP)

The Low-Income Energy Assistance Program (LEAP) provides a one-time financial assistance grant to low-income customers who are struggling to pay their electricity bill. Contact us for additional information about the program, and, where applicable, to be directed to the appropriate agency.

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Arrears Management Program (AMP)

The Arrears Management Program allows eligible customers to pay their outstanding electricity bill arrears in instalments over a period of time. Program participants are required to immediately pay a portion of their arrears as a down payment, and a monthly payment plan is created to pay the remaining electricity arrears. To learn more about the Arrears Management Program visit the Ontario Energy Board website or, to determine your eligibility, contact us

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Ontario’s Affordability Fund

The Affordability Fund provides free energy-saving upgrades to eligible residential customers for home energy efficiency improvements to help them lower their home energy use and their electricity bill. Call 1-855-494-3863 to apply and confirm eligibility. Be sure to have your Alectra Utilities bill handy when you call. 

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Equal Payment Plan

Alectra’s Equal Payment Plan, which is available to all customers, spreads your electricity payments evenly over 12 months. This can make budgeting easier for customers who experience higher bills at certain times of the year due to electric heating or air conditioning. Contact us to discuss signing up for an Equal Payment Plan.

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Ontario Electricity Rebate

Effective November 1, 2019, the Government of Ontario introduced the new Ontario Electricity Rebate under the Ontario Rebate for Electricity Consumers Act, 2016. The Ontario Electricity Rebate provides eligible customers with a 31.8% rebate on their electricity bill.

The Ontario Electricity Rebate replaces the previous 8% Provincial Rebate and Fair Hydro Plan.

Please note that the Ontario Electricity Rebate has different eligibility requirements than the former 8% Provincial Rebate. This means that even if you were previously eligible, you may be required to re-declare eligibility to continue receiving financial assistance.

To apply for the rebate, complete and submit the Ontario Electricity Rebate Self-declaration Form.

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