Payment Assistance

Sometimes life can throw you a curveball. When unexpected events impact your finances, we understand you may need a little support. 

If you find yourself in a situation where you need to pay your energy bill, but require some flexibility, please contact us as soon as possible. 

We can help you access support programs for low income customers or flexible payment programs for individuals or families who need help paying their electricity bills.

Whether it’s for a short time or if you’re facing an ongoing challenge, we can figure out a solution together to help you avoid late payment charges and potential disconnection of service. 

Residential COVID-19 Energy Assistance Program (CEAP)

If you did not have any overdue amounts on your electricity bill on March 17, 2020, the date of the Provincial Declaration of Emergency, or you made at least partial payments on amounts overdue prior to March 17, 2020, and as of the date you are applying you have any overdue amounts owing from at least two electricity bills since March 17, 2020, you may be eligible for a credit towards your electricity arrears.

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Small Business COVID-19 Energy Assistance Program (CEAP-SB)

If there were not any overdue amounts on your small business or registered charity electricity bill on March 17, 2020, the date of the Provincial Declaration of Emergency, or there were at least partial payments on amounts overdue prior to March 17, 2020, and as of the date you are applying you have any overdue amounts owing from at least two electricity bills since March 17, 2020, your account may be eligible for a credit towards your electricity arrears.

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Ontario Electricity Support Program (OESP)

The Ontario Electricity Support Program (OESP) provides ongoing monthly credits directly on the bills of eligible low-income customers. Apply online or call 1-855-831-8151 (toll-free in Ontario).

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Low-income Energy Assistance Program (LEAP)

The Low-Income Energy Assistance Program provides a one-time financial assistance grant to eligible low-income customers who are struggling to pay their electricity bill. Contact us for additional information about LEAP and to be directed to the social agencies in your community to apply.

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Equal Payment Plan

Alectra’s Equal Payment Plan spreads your electricity payments evenly over 12 months. This can make budgeting easier for customers who experience higher bills at certain times of the year due to electric heating or air conditioning. Contact us to discuss signing up for an Equal Payment Plan.

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Payment Plans

Alectra offers flexible payment arrangements and Arrears Management Programs (AMP) that allow eligible customers to pay their outstanding electricity bill arrears in instalments. Contact us to talk to one of our agents about payment plans.

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The Ontario government announced in October it will be providing relief to eligible businesses by covering their hydro bills for a period of at least 28 days.