Payment Assistance

Sometimes life can throw you a curveball. When unexpected events impact your finances, we understand you may need a little support. 

If you find yourself in a situation where you need to pay your energy bill, but require some flexibility, please contact us as soon as possible. 

We can help you access support programs for low income customers or flexible payment programs for individuals or families who need help paying their electricity bills.

Whether it’s for a short time or if you’re facing an ongoing challenge, we can figure out a solution together to help you avoid late payment charges and potential disconnection of service. 

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The Ontario government is providing relief to eligible businesses by covering their hydro bills.

Businesses that are, or were, required to shut down or significantly restrict services due to provincial public health measures can apply to the Ontario government for rebates, provided in the form of grants, to help with their fixed costs. Learn more

Residential COVID-19 Energy Assistance Program (CEAP)

Thank you for your interest. Unfortunately, this program is now closed. Alectra Utilities has disbursed all of the CEAP funding provided by the Ministry of Energy, Northern Development and Mines. 

If your account is overdue and you’re having difficulty catching up, please contact us at 1-833-ALECTRA to talk about payment plans; we offer flexible payment arrangements.

Program Closed

Small Business COVID-19 Energy Assistance Program (CEAP-SB)

New February 15, 2021 - The Ontario Energy Board (OEB) has changed the eligibility criteria to make CEAP-SB for small businesses and registered charities more easily accessible.

CEAP-SB provides a one time* on-bill credit of up to $1,500 to eligible small business customers to help them catch up on their energy bills and resume regular payments.

You are eligible for this program if, as of the date you are applying, you have overdue amounts owing from one or more electricity bill(s) incurred since March 17, 2020, the date of the initial Provincial Declaration of Emergency.

Effective February 15, 2021, businesses operating multiple locations may now be eligible to apply separately for each location. All locations registered under the same business number (BIN) that meet the revised eligibility criteria may receive a separate credit up to $1,500.

If you previously applied, and did not qualify, we have re-evaluated your application using the OEB’s new eligibility criteria and will contact you if your application is successful.

* If you previously received funding under this program you will need to reapply to be considered for additional funding up to a maximum credit of $1,500 if you qualify. Please note that when calculating the maximum credit, your previously awarded funds will be taken into consideration when determining your eligibility.

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Ontario Electricity Support Program (OESP)

The Ontario Electricity Support Program (OESP) provides ongoing monthly credits directly on the bills of eligible low-income customers. Apply online or call 1-855-831-8151 (toll-free in Ontario).

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Low-income Energy Assistance Program (LEAP)

The Low-Income Energy Assistance Program provides a one-time financial assistance grant to eligible low-income customers who are struggling to pay their electricity bill. Contact us for additional information about LEAP and to be directed to the social agencies in your community to apply.

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Equal Payment Plan

Alectra’s Equal Payment Plan spreads your electricity payments evenly over 12 months. This can make budgeting easier for customers who experience higher bills at certain times of the year due to electric heating or air conditioning. Contact us to discuss signing up for an Equal Payment Plan.

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Payment Plans

Alectra offers flexible payment arrangements and Arrears Management Programs (AMP) that allow eligible customers to pay their outstanding electricity bill arrears in instalments. Contact us to talk to one of our agents about payment plans.

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