Service disconnections are avoidable – we are here to help with payment plans and support programs.
Alectra will once again apply a late payment charge effective September 1, 2020* for past due electricity and water* accounts. Late Payment Charges will not be retroactive and will apply only to amounts owing as of September 1, 2020* and beyond.
We had previously waived all late payment charges for past due accounts to ease pressure on residential and business customers, while offering multiple support programs for those experiencing financial hardships. Those support programs remain in place to assist customers who are experiencing difficulties.
*This applies to water and wastewater charges for customers in Hamilton, Markham and Vaughan. For Alectra Utilities (formerly Guelph Hydro) customers, late payment charges on water accounts resumed on August 1, 2020
On September 1, 2020, business customers are subject to disconnection notices for non-payment, as an absolute last resort. Business customers who work with Alectra to establish a bill payment plan will not be subject to service disconnection due to arrears.