Where is your property located?

Your location is required in order to give you accurate and relevant information. Please select your location from the list below. 
You can change your location any time by clicking the My Location button at the bottom of any web page.

Late Payment & Disconnections

Service disconnections are avoidable – we are here to help with payment plans and support programs.

Tip Image

How to Pay My Bill

Your Alectra Utilities bill may be paid using Visa, MasterCard or American Express through our third-party payment processor. 

Be sure to have your 10-digit Alectra Utilities account number and credit card information ready before starting the payment process. Maximum payment amount is $10,000. Once your transaction is complete, you will receive a confirmation number. 

  • Pay by credit card. 1.49% service fee will apply. Alectra Utilities does not receive any portion of the service fee.
  • You can also pay in My Alectra, by adding a credit card to your profile. Simply log in, select your card, and enter the amount you want to pay. 

NOTE: If you are using a Visa debit card, your card will be declined if you have insufficient funds in your bank account to cover the payment including the 1.49% fee or if the amount is over your daily limit.

Late payments

To avoid late payment charges, payments must post to your account by the due date. For payments not received by the due date, a late payment charge of 1.5% per month (compounded to 19.56% annually) will be applied to the past due balance.

Disconnection

If your account has been disconnected, you will need to pay the amount outlined on your Final Notice or have a payment arrangement in place. Call us at 1-844-547-1542 Monday to Friday, 8:30 a.m. to 4:30 p.m. to discuss your options. 

Payments by credit card are processed right away on your account so there is no need to wait. To pay by credit card:

  • Log in to My Alectra and go to Account > Payment Information to add a credit card to your profile; or
  • Use our Make a Payment online form.

If your electricity service has been disconnected for more than six months, an inspection by the Electrical Safety Authority (ESA) is required to make sure your electrical system is safe before power can be reconnected:

  1. Please contact ESA at 1-877-372-7233 to arrange your inspection. For more information, please visit the ESA website.
  2. Call us at 1-844-547-1542 to schedule a reconnection.
Difficulty paying your bill?

Alectra Utilities is committed to assisting households and businesses experiencing difficulties paying their bills. We offer payment arrangements to help keep your account in good standing and avoid disconnection for non-payment. Check to see if you are eligible to set up a payment arrangement:

Alectra Utilities provides at least 14 days’ notice before scheduling service disconnections, giving you time to contact us to make a payment or set up a payment arrangement. If you have received a Final Disconnection Notice call us at 1-844-547-1542 to discuss your payment options. 

You can also pay your outstanding balance by credit card to avoid disconnection:

  • Log in to My Alectra and go to Account > Payment Information to add a credit card to your profile; or
  • Use our Make a Payment online form.

View our Payment Assistance page for information about support programs that are available to assist customers.

Rights & responsibilities of electricity consumers

As a residential consumer of electricity in Ontario, you have both rights and responsibilities. Electricity companies must respect your rights while you must fulfil your responsibilities. The Ontario Energy Board (OEB) ensures that your rights are respected. Read the OEB Consumer Charter. 

More information about the rules for electric utilities and the rules for electricity consumers is available on the OEB website.

 

Is your location?