Service disconnections are avoidable – we are here to help with payment plans and support programs.
The Ontario Energy Board recently announced an end to the annual ban on disconnections for residential customers effective April 30, 2022. We understand that unexpected challenges may impact your ability to keep your Alectra bill up-to-date and we’re here to help. If you find yourself in a situation where you need to pay your energy bill, but require some flexibility, please contact us as soon as possible.
Alectra will once again apply a late payment charge effective September 1, 2020* for past due electricity and water* accounts. Late Payment Charges will not be retroactive and will apply only to amounts owing as of September 1, 2020* and beyond.
We had previously waived all late payment charges for past due accounts to ease pressure on residential and business customers, while offering multiple support programs for those experiencing financial hardships. Those support programs remain in place to assist customers who are experiencing difficulties.
*This applies to water and wastewater charges for customers in Hamilton, Markham and Vaughan. For Alectra Utilities (formerly Guelph Hydro) customers, late payment charges on water accounts resumed on August 1, 2020