Why is my bill so high?
Your Alectra Utilities bill consists of charges for electricity, and in Guelph, Hamilton, Markham, and Vaughan, municipal water and wastewater. Electricity and water usage varies from month to month largely due to temperature and whether you are operating large appliances such as clothes dryers, air conditioners, electric heaters or pool pumps, for how long and at what time of day. See our Tips & Resources page for energy-saving tips to help lower your costs year-round.
If your bill is higher than expected, here are some steps you can take:
- Check to see if the length of the billing cycle was the same as the previous bill. Billing cycles vary somewhat due to weekends and holidays so, even if you use the same amount of energy per day, your bill may vary.
Compare your usage to the same period last year. Sign up for My Alectra to view your bills and usage online. - Analyze the reason for the increase. The following is a list of the most common causes of higher-than-normal bills.
Want to make your payments more predictable? Sign up for our Equal Payment Plan.
It evens out your energy costs throughout the year so you pay the same amount each month. Knowing what to expect will make it easier to manage your monthly expenses.