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Your location is required in order to give you accurate and relevant information. Please select your location from the list below. 
You can change your location any time by clicking the My Location button at the bottom of any web page.

Report a Power Outage, Hazard or Electrical Emergency

The Alectra Utilities System Control and Outage Call Centre is on duty 24-hours-a-day, 7-days-a-week to respond to your report.  

Report Online

  • Report a power outage affecting your premises; 
  • Report a hazard or unsafe electrical condition - e.g. downed power lines; 
  • Report information about Alectra Utilities equipment such as graffiti, fence damage at substations, low wires, etc. 

Attach a photo to your report but only if it is safe to do so. Be sure to stay at least 10 metres - the length of a school bus - away from any electrical hazard. 

Report by Telephone

Call 1-833-253-2872 (Option 1) to report your outage or to hear estimated restoration times for power outages in the Alectra Utilities service area.

Report by Web Chat

To report a power outage, hazard or electrical emergency, click the web chat icon at the bottom right of this page to chat with Alectra's outage reporting contact center.

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High call volumes due to Canada Post strike

Due to higher than normal call volumes, Customer Service wait times are longer than usual. For faster service, we recommend using My Alectra to get your account balance and due date.

Why use My Alectra?

  • Access your account information 24/7
  • View your account balance, payment history, and bills
  • Sign up for ebilling to avoid missing payments and late charges

How to sign up for ebilling:

  1. Opt in to paperless billing when you register for My Alectra. You'll need your account number, name as it appears on your bill, and the phone number associated with your account. Contact Customer Care at 1-833-ALECTRA (1-833-253-2872) if you need assistance.
  2. Already registered? Log in to My Alectra. Go to Account > Account Information, and click Enrol under Paperless Billing.

You'll receive an email notification when your next bill is ready to view securely online.

Quick Tip: Get your account balance quickly and easily:

Use our self-serve options when you call 1-833-ALECTRA. Simply press 2, then 1, and follow the prompts to enter your account number and street number. No need to wait on hold. You'll hear the amount and date of your last payment, the current bill amount, and the due date. If you made a payment today, your balance will be updated within 48-72 hours.

Follow these steps to log in to My Alectra:

  1. Recover your username: Click the "forgot username" link on the My Alectra login page and enter the email address you used to register. You'll receive an email from NoReply@AlectraUtilities.com with instructions.
  2. Reset your password: Click the "forgot password" link on the My Alectra login page and enter the username you received in Step 1. You'll receive an email with instructions to reset your password. Use your username and new password to log in.

Need Additional Support? Complete our online form for help with billing, account balance inquiries, proof of payment submissions, and more.

Take Control of Your Account Today: Log in to My Alectra or call us at 1-833-ALECTRA to get started.

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