Report a Power Outage, Hazard or Electrical Emergency

The Alectra Utilities System Control and Outage Call Centre is on duty 24-hours-a-day, 7-days-a-week to respond to your report.  

Report Online

  • Report a power outage affecting your premises; 
  • Report a hazard or unsafe electrical condition - e.g. downed power lines; 
  • Report information about Alectra Utilities equipment such as graffiti, fence damage at substations, low wires, etc. 

Attach a photo to your report but only if it is safe to do so. Be sure to stay at least 10 metres - the length of a school bus - away from any electrical hazard. 

Report by Telephone

Call 1-833-253-2872 (Option 1) to report your outage or to hear estimated restoration times for power outages in the Alectra Utilities service area.

Report by Web Chat

To report a power outage, hazard or electrical emergency, click the web chat icon at the bottom right of this page to chat with Alectra's outage reporting contact center.

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