Contact Us
Call centre alert: High volume of calls may increase your wait times.
Our call centre employees are working from home to help slow and prevent the spread of COVID-19.
Please refer to the links below for immediate online assistance.
Alectra Utilities no longer accepts in-person payments.
We offer many convenient options to pay your bill including by postal mail to:
Alectra Utilities
PO Box 3700,
Concord, ON L4K 5N2
*You must include the bottom portion of your Alectra Utilities bill with your payment if sending it by postal mail.
Corporate Offices
Corporate Offices
Alectra Inc.
2185 Derry Road West, Mississauga, Ontario L5N 7A6
Alectra Utilities Corporation
55 John Street North, Hamilton, Ontario L8R 3M8
Alectra Energy Solutions
161 Cityview Boulevard, Vaughan, Ontario L4H 0A9
Green Energy and Technology Centre (GRE&T Centre)
395 Southgate Dr, Guelph, ON N1G 4Y1
Contact Numbers
Contact Numbers
Call: 1-833-ALECTRA (1-833-253-2872)
- Outages and power supply issues 24/7/365
- Customer Service (Monday – Friday, 8:30 – 4:30)
- By extension or employee directory
Online:
Guelph & Rockwood:
- Main number:
519-822-3010 - Company directory:
519-822-3017 - Emergency After-Hours:
519-822-3014