Alectra utilities

Time-of-Use pricing reflects the cost of producing electricity at different times of day based on demand. It has three periods: on-peak, when energy demand and cost is high, mid-peak, when energy demand and cost is moderate, and off-peak, when energy demand and cost is low.

Time-of-Use pricing ultimately gives you more control over your electricity bill. By adjusting your usage habits, Time-of-Use pricing enables you to save money during hours when electricity is more expensive.

Tiered pricing is one price for usage based on a threshold amount and a higher price for usage over that threshold.

• The threshold for residential consumers changes twice a year on a seasonal basis; to 600 kilowatt-hours per month during the summer season (May 1 to October 31) and to 1,000 kilowatt-hours per month during the winter season (November 1 to April 30).
• The threshold for non-residential consumers is 750 kilowatt-hours per month.

Time-of-Use and Tiered prices are set by the Ontario Energy Board twice a year on May 1 and November 1.

No. If you choose to stay on Time-of-Use Pricing you don’t have to let us know, it’s our default pricing option. 

• You can let us know any time. After you submit a request, we will make every effort to apply your selection to your next electricity statement. If the current month's bill is already in process it will be applied on the following bill.
• More than one Rate Option Selection cannot be processed in one monthly billing cycle

No, you’re not locked into a price plan. You can switch between Time-of-Use and Tiered pricing at any time however more than one Rate Option Selection cannot be processed in one monthly billing cycle.

No, if you have signed a contract with an energy retailer for your electricity supply, you have agreed to purchase electricity at a fixed price for a set period of time. When your contract ends and if you return to the Regulated Price Plan you will have the option to switch your rate.

If you are a new customer, your default rate plan will be Time-of-Use unless you select Tiered Pricing when you tell us you’re moving. Use our online form to let us know you’re moving and your Rate Option selection.