Where is your property located?

Your location is required in order to give you accurate and relevant information. Please select your location from the list below. 
You can change your location any time by clicking the My Location button at the bottom of any web page.

Contact Us

Please refer to the links below for immediate online assistance.

Outage Map Icon
Outage Map
Choose Your Rate Option icon
Choose My Rate Option
Payment Assistance Icon
Payment Assistance
Register for Paperless Billing Icon
Register for Paperless Billing
Start, Stop, Move
Moving
Accounts & Billing Icon
View My Bill
How to Pay My Bill Icon
How to Pay My Bill
Outages & Safety Icon
Outages & Safety
Tip Image

Alectra Utilities no longer accepts in-person payments.
We offer many convenient options to pay your bill including by postal mail to:

Alectra Utilities 
PO Box 3700,
Concord, ON  L4K 5N2

*You must include the bottom portion of your Alectra Utilities bill with your payment if sending it by postal mail.

Corporate Offices

Alectra Inc.

2185 Derry Road West, Mississauga, Ontario L5N 7A6

Alectra Utilities Corporation

55 John Street North, Hamilton, Ontario L8R 3M8

Alectra Energy Solutions

161 Cityview Boulevard, Vaughan, Ontario L4H 0A9

Green Energy and Technology Centre (GRE&T Centre)

395 Southgate Dr, Guelph, ON N1G 4Y1

Contact Information

Online: 
Call: 1-833-ALECTRA (1-833-253-2872)
  1. Outages and power supply issues 24/7/365
  2. Customer Service (Monday – Friday, 8:30 a.m – 4:30 p.m.)
  3. By extension or employee directory
  4. Collections (Monday – Friday, 8:30 a.m. – 4:30 p.m.): 1-844-547-1542
Guelph & Rockwood: 

Visit Guelph Website

Click Before You Dig (24/7):

www.OntarioOneCall.ca

Related Links

Is your location?