Contact Us | Alectra Utilities

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Your location is required in order to give you accurate and relevant information. Please select your location from the list below.
You can change your location any time by clicking the My Location button at the bottom of any web page.

Notice: Scheduled My Account outage weekend of February 3-6 to complete system upgrades.

More Information

Contact Us

Please refer to the links below for immediate online assistance.

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Alectra Utilities no longer accepts in-person payments.
We offer many convenient options to pay your bill including by postal mail to:

Alectra Utilities
PO Box 3700,
Concord, ON L4K 5N2

*You must include the bottom portion of your Alectra Utilities bill with your payment if sending it by postal mail.

Corporate Offices

Alectra Inc.

2185 Derry Road West, Mississauga, Ontario L5N 7A6

Alectra Utilities Corporation

55 John Street North, Hamilton, Ontario L8R 3M8

Alectra Energy Solutions

161 Cityview Boulevard, Vaughan, Ontario L4H 0A9

Green Energy and Technology Centre (GRE&T Centre)

395 Southgate Dr, Guelph, ON N1G 4Y1

Contact Numbers

Call: 1-833-ALECTRA (1-833-253-2872)

Outages and power supply issues 24/7/365
Customer Service (Monday – Friday, 8:30 – 4:30)
By extension or employee directory

Online:

Guelph & Rockwood:

Main number: 519-822-3010
Company directory: 519-822-3017
Emergency After-Hours: 519-822-3014

Visit Guelph Website

Call or Click Before You Dig (24/7):

1-800-400-2255
www.OntarioOneCall.ca

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