Contact Us
Please refer to the links below for immediate online assistance.
Alectra Utilities does not accept in-person payments at our office locations.
We offer many convenient options to pay your bill including by postal mail to:
Alectra Utilities
PO Box 3700,
Concord, ON L4K 5N2
*You must include the bottom portion of your Alectra Utilities bill with your payment if sending it by postal mail.
Contact Information
Contact Information
Online:
- Moving: Open, Close or Transfer an Account
- Chat with Alectra's virtual assistant
- Contact Customer Service by email
- Report a power outage or power supply issue
Call: 1-833-ALECTRA (1-833-253-2872)
- Outages and power supply issues 24/7/365
- Customer Service (Monday – Friday, 8:30 a.m – 4:30 p.m.)
- Collections (Monday – Friday, 8:30 a.m. – 4:30 p.m.): 1-844-547-1542
Corporate Offices
Corporate Offices
Alectra Inc.
2185 Derry Road West, Mississauga, Ontario L5N 7A6
Alectra Utilities Corporation
55 John Street North, Hamilton, Ontario L8R 3M8
Alectra Energy Solutions
161 Cityview Boulevard, Vaughan, Ontario L4H 0A9
Green Energy and Technology Centre (GRE&T Centre)
395 Southgate Dr, Guelph, ON N1G 4Y1
