Alectra utilities

As we prepare to update our long-term investment plan and establish the rates you pay for 2027–2031 and the services you receive, we need your input. Your insights are more valuable than ever so we can continue to improve our infrastructure reliability and outage restoration time, manage the growing demand for electricity (such as EVs and heating), and maintain resilience during more frequent extreme weather. 

You’ll also get the chance to win the following prizes: 

• Residential and Small Business customers: One of 10 opportunities for $1,500 in electricity* applied as a credit directly to your account 
• Large Business customers: One of three team breakfasts or lunches valued at $500*

Your voice matters! We encourage you to participate in the survey and have your say. 

• *See the survey contest rules for residential and small business customers, and for large business customers.
• The survey is conducted by Innovative Research Group (INNOVATIVE), who will report all feedback to Alectra Utilities and the Ontario Energy Board (OEB). 
• Access the survey online via your unique email link, or at: www.alectracustomerfeedback.com
• Because there are many important aspects to consider, the survey may take about 25 minutes to complete.
• You may have seen our future planning survey in spring 2024, which asked you about investment priorities. The first round of customer feedback helped to create the specific rate options presented in the current fall survey. If you completed the spring survey, you are also welcome to participate in the fall survey. 
• Questions? Contact YourOpinion@alectra.com