Access Energy-usage Portal

Commercial and Industrial Customers

Get more control over your energy usage with the Energy-usage Portal, designed to meet your unique energy insights needs. This easy, secure platform enables your business to access up to 24 months of energy consumption, demand profiles, and power quality indicators - power factor, kVAR, and KVA. You can also invite guests to easily share data with third-party energy advisors. 

This is available to all customers with interval meters who pay the hourly Ontario energy price (HOEP).

  • Account holder: register your email address and create a password 
  • Log in and follow the account validation instructions to link your account(s)
  • Invite guest users and give them access to energy data from one or more of your accounts or service points
  • You can set an expiry date or revoke access at any time
  • Download data in CSV format

All Customers

Green Button Certified DMD Icon

You can also access data in an industry-standardized XML format with Green ButtonTM solutions. With a standardized North American format, businesses like you can easily connect with energy management applications to examine current and historical trends across usage and billing details, helping you make more informed energy-management choices. 

Visit Green ButtonTM solutions to get started.

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Alectra Utilities Holiday Office Hours

Happy Holidays! Alectra Utilities offices will be closed in observance of the Christmas and New Year’s statutory holidays. 

Our holiday hours of operation are as follows: 

  • Tuesday, December 24, 2024: 8:30 a.m to 12:00 p.m. 
  • Wednesday, December 25, 2024: Closed 
  • Thursday, December 26, 2024: Closed 
  • Tuesday, December 31, 2024: 8:30 a.m to 12:00 p.m. 
  • Wednesday, January 1, 2025: Closed 

Regular office hours resume on Thursday, January 2, 2025. 

Start the New Year with My Alectra: Keep your bills up to date and go green by registering for My Alectra and paperless billing. Enjoy the convenience of managing your bills online, anytime, anywhere. Sign up now

Need Additional Support? We have all the online forms you need to request our services including opening or closing an account, reporting an outage, and general inquiries.

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