In June 2026, customers in Guelph and Rockwood were transitioned from the former Guelph Hydro billing system to Alectra Utilities and issued a new, 10-digit account number. This was the final integration of Guelph Hydro operational systems with Alectra.
The Guelph Hydro website has been retired. Guelph and Rockwood customers should add AlectraUtilities.com to their web browser bookmarks.
Find links to MyEnergy View on My Alectra Login
How to access your new Alectra Utilities bills and usage data
To download your new Alectra Utilities bills and view your electricity usage data online, please register for the My Alectra online customer portal with your new 10-digit account number. Visit Learn More About My Alectra for more information and frequently asked questions.
How to access your historical bills issued before May 2026
Looking for bills or usage data prior to May 2026? Guelph and Rockwood customers can still view and download electricity and water bills issued by the former Guelph Hydro in the MyEnergy View online customer portal. This access will be available for two years.
- Customers of the former Guelph Hydro can log in to the old, MyEnergy View portal to access historical bills and electricity and water usage data.
- Links to register and log in to MyEnergy View, using the old, 18-digit account number, are on My Alectra Login
- Links to MyEnergy View will be discontinued on July 1, 2028.