Business Customer - Open, Transfer or Close an Account

To open, transfer or close a commercial account, please contact Customer Service during regular business hours at: 1-833-ALECTRA (1-833-253-2872). 

Are you looking to have your meter or service permanently removed (i.e., due to demolition, temporary or flat rate service no longer required)? Submit your service request online through the Alectra Utilities New Connections Portal.

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Avoid Disconnection Between Owners

If an incoming customer, or their legal representative, does not request electricity service by the closing date of the property or unit, Alectra Utilities may disconnect the electrical service.

In addition to the inconvenience of having service disconnected, the incoming customer will be responsible for the associated reconnection charges.

If the premise or unit has been disconnected for more than six months, the owner of the property or unit must first have the property inspected and approved by the Electrical Safety Authority.

Alectra Utilities will not be responsible for any loss or damage resulting from the connection or disconnection of service to a premise or unit in accordance with Alectra Utilities Conditions of Service document.

Customers Credit Policy

The Customers Credit Policy applies to all customers of Alectra Utilities. Its purpose is to ensure that all customers are treated in a non-discriminatory manner in the management of credit risk within a credit policy framework that is compliant with all applicable statutes and regulations, including the Ontario Energy Board’s (“OEB”) Retail Settlement Code, Standard Supply Service Code, and the Distribution System Code.

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