Alectra utilities

As we prepare to update our long-term investment plan, and establish the rates you pay and the services you receive for 2027–2031, we need your input. Have your say so we can continue to improve our infrastructure reliability and outage restoration time, manage the growing demand for electricity (such as EVs and heating), and maintain resilience during more frequent extreme weather. 

You’ll also get the chance to win $1,500 in free electricity, applied as a credit directly to your account for residential or small business customers, or a team breakfast or lunch valued at $500 for large business customers. 

The survey is now closed.

We’d like to thank everyone who turned their paper bills into nutritious food for families in need. By switching to ebilling, you helped us reach our goal of donating another 100,000 healthy meals to Feed Ontario at a time when food banks are facing record demand, as reported by Toronto Star. Haven’t made the switch to paperless billing? All you need is your account number, your name as it appears on your bill, and your phone number. 

• Register for My Alectra at: AlectraUtilities.com/MyAlectraSignUp 
• Select Paperless Billing 

By going paperless, you’ll have safe, convenient online access to your electricity bills, and you’ll get a monthly email notification when your bill is ready to view. 
NEW: You can also receive a text alert when your bill is ready! Log in to My Alectra, then go to: Account > Notification Preferences.

If you’re a residential or small business customer, you can choose to switch between three electricity options based on your personal lifestyle: Time-of-Use (TOU), Tiered and Ultra-Low Overnight (ULO). Here’s how: 

• Sign up for or log into My Alectra at AlectraUtilities.com/MyAlectraLogin to switch your rate option under Billing > Rate Analysis; or 
• Submit a Rate Option Selection form without needing to log in, available at: AlectraUtilities.com/CustomerChoice 

If you change your plan, you can decide to switch back at any time. To continue with your current price plan, no action is required. Visit AlectraUtilities.com/CustomerChoice to learn more about choosing your rate option.