4.2.1 Alectra will not collect, use or disclose your personal information without your informed consent, unless required or permitted to do so by law. Consent may be provided orally, in writing, electronically or may be implied. Subject to certain legal restrictions and reasonable notice, you can refuse to provide your consent or withdraw your consent to the collection, use and disclosure of your personal information but refusing to provide consent or withdrawing consent may limit Alectra’s ability to provide you with some of its products or services. Under the laws of Canada and Ontario, Alectra may have a duty or right to collect, use or disclose your personal information without your knowledge or consent.
4.2.2 Alectra limits collection of personal information to that information, which is necessary for the purposes identified in this Policy, is otherwise consented to by you, or permitted or required by law. The examples of type of personal information that Alectra may request or keep include: name, address, phone number, email address, account number, driver’s licence details, date of birth, banking information, service orders, electricity usage, invoice history, and billing history.
4.2.3 Personal information may be collected in a number of ways, including in person, over the phone, by mail, by fax, over the Internet, or from third parties who have been authorized to disclose personal information to Alectra.
4.2.4 Web cookies are very small text files that are stored on your computer from a webpage to keep track of information about your browsing on that site. Through the use of web cookies or other tracking providers, when you visit Alectra’s websites, Alectra may capture standard web traffic information, such as the time and date you visited the website, your IP address, and your browser information. In no circumstances do the cookies or other tracking provider capture any information that can personally identify you.
4.2.5 If you believe that a third party has inappropriately disclosed your personal information to Alectra, please contact that third party directly. If the third party does not sufficiently respond to your inquiries, please let Alectra know immediately.
4.2.6 Alectra will only disclose your personal information to third parties if you have so consented or if required or permitted by law. Only the information specifically requested is disclosed. If a request is made to Alectra by phone, Alectra will take steps to verify the caller’s identity. Where a request for personal information is made by a governmental authority, Alectra will take steps to satisfy itself that the authority making the disclosure request has legitimate grounds to do so.
4.2.7 Alectra may disclose your personal information to third parties in connection with the proposed or actual financing, insuring, sale, securitization, assignment or other disposal of all or part of Alectra’s business or assets (including accounts) for the purposes of evaluating and/or performing the proposed transaction. These purposes may include, for example, permitting such parties to determine whether to proceed or continue with the transaction, fulfilling any reporting or audit requirements to such parties, and/or disclosing personal information as part of concluding a sale or transfer of assets.
4.2.8 Alectra may perform activities outside of Canada through third parties and in such cases, your personal information may be processed, used, stored or accessed in other countries and will be subject to the laws of those countries. For example, information may be disclosed in response to valid demands or requests from governmental authorities, courts, or law enforcement in other countries.
4.2.9 Except as specifically provided for in this Policy Alectra does not disclose any personal information to third parties.
