Alectra utilities

The Ultra-Low Overnight (ULO) price plan offers a new option to residential and small business customers in addition to the Time-of-Use and Tiered price plans. ULO has four price periods, one of which is a very low-priced overnight period:

• On-peak, when demand for electricity is highest on average
• Mid-peak, when demand for electricity is moderate
• Weekend Off-peak, when demand for electricity is generally lower
• Ultra-Low Overnight, when demand for electricity is lowest on average

With ULO pricing, you can help manage your electricity costs by shifting high usage activities, like electric vehicle charging, to lower price periods when possible.

Visit AlectraUtilities.com/CustomerChoice to learn more about choosing your rate option.

We understand that unexpected challenges may impact your ability to keep your Alectra bill up to date. Even if you’re behind on payments, it’s important to remember that you’re still in control. Call us at our dedicated customer payment support number 1-844-547-1542, which is now open until 6 p.m. Monday to Friday and from 9 a.m. to 3 p.m. on Saturday, to make a payment or set up flexible payment arrangements to avoid any disruption in service.

Here are five ways to get back on track for eligible customers:

1. Arrears Payment Agreement: provides more time to pay balances
2. Equal Payment Plan: splits annual charges into equal monthly payments
3. Low-income Energy Assistance Program: offers financial assistance
4. Ontario Electricity Support Program: provides monthly credits on bills
5. Energy Affordability Program: offers energy-saving home upgrades

For more information on financial support, visit: AlectraUtilities.com/Help

When is the last time you reviewed your emergency kit? It’s recommended that you replenish supplies you’ve used and replace expired items every six months in the spring and autumn. Your kit should contain some basic supplies to be self-sufficient for at least 72 hours, such as non-perishable food, bottled water and a flashlight. Keep these items together in something easy to carry, like a backpack, and in an easily accessible location in your home, such as the front closet. Be sure to include your pets in your emergency planning too.

Visit AlectraUtilities.com/Prepared to download our Power Outage Preparedness Guide and watch our emergency kit video.