Alectra utilities

Don’t be alarmed if your next bill doesn’t show your new rate option. We will do our best to process the change for the beginning of your next billing period. This means your rate will change within 30 days and all electricity used after this date will be charged at the new rate. You will see this on the following month’s bill.

Time-of-Use Pricing 
With Time-of-Use Pricing (TOU), the price depends on the time of day and day of the week you use electricity. There are three TOU price periods: On-peak, when demand for electricity is generally higher; Mid-peak, when demand for electricity is moderate; and Off-peak, when demand for electricity is generally lower.

TOU price periods change twice a year in summer (May 1 to October 31) and in winter (November 1 to April 30). The electricity you use from 7 p.m. to 7 a.m. every day, and all day on weekends and holidays, is the lowest TOU price all year round. With TOU pricing, you can help manage your electricity costs by shifting your usage to lower price periods when possible.

Tiered Pricing 
With Tiered Pricing, you can use a certain amount of electricity each month at a lower price. Once that limit (threshold) is exceeded, a higher price applies.

• The monthly Tier threshold for residential customers changes twice a year: 600 kWh during the summer period (May 1 to October 31); 1,000 kWh during the winter period (November 1 to April 30).
• The monthly Tier threshold for small business customers is 750 kWh all year round.

Tiered prices give you the flexibility to use electricity any time of day at the same price, although that price will change if you exceed the threshold during the month.

Ultra-Low Overnight Pricing 
With Ultra-Low Overnight (ULO) prices, the price depends on when you use electricity during the day and night. There are four price periods: On-peak, when demand for electricity is highest on average; Mid-peak, when demand for electricity is moderate; Weekend Off-peak, when demand for electricity is generally lower; and Ultra-Low Overnight, when demand for electricity is lowest on average.

The ULO price periods are the same all year round. With ULO pricing, you can help manage your electricity costs by shifting high usage activities, like electric vehicle charging, to lower price periods when possible.

Time-of-Use, Tiered, and Ultra-Low Overnight prices are set by the Ontario Energy Board once a year on November 1.

No, if you choose to stay on Time-of-Use Pricing, you don’t have to let us know. It’s our default pricing option. 

• You can let us know any time. After you submit a request, we will make every effort to apply your selection to your next electricity statement. If the current month's bill is already in process it will be applied on the following bill.
• More than one Rate Option Selection cannot be processed in one monthly billing cycle.

No, you’re not locked into a price plan. You can switch between Time-of-Use, Tiered, or Ultra-Low Overnight Pricing at any time. However, more than one rate option selection cannot be processed in one monthly billing cycle.

No, if you have signed a contract with an energy retailer for your electricity supply, you have agreed to purchase electricity at a fixed price for a set period of time. If you return to the Regulated Price Plan when your contract ends, you will have the option to switch your rate.

If you are a new customer, your default rate plan will be Time-of-Use unless you select Tiered or Ultra-Low Overnight Pricing when you tell us you’re moving. Use our online form to let us know you’re moving and your rate option selection.

A landlord or property manager with an existing Landlord Transfer Agreement can choose Time-of-Use, Tiered, or Ultra-Low Overnight Pricing when a tenant moves out and the landlord assumes responsibility for the electricity account. Click here to access the Landlord Agreement & Rate Option form.

In April 2023, the Ontario Energy Board (OEB) announced a new electricity price plan, Ultra-Low Overnight (ULO), which offers more choice to residential and small business customers. The OEB provided a phased-in approach to offering the ULO price plan from May 1, 2023 to November 1, 2023 to allow electricity utilities time to implement the new plan. All Ontario utilities must offer ULO to their customers by November 1, 2023. Alectra Utilities is meeting our regulatory obligations by offering ULO to our customers in Fall 2023. 

The new ULO price plan, offered in addition to the Time-of-Use (TOU) and Tiered price plans, has four price periods, one of which is a very low-priced overnight period. 

With Ultra-Low Overnight (ULO) prices, the price depends on when you use electricity during the day and night. There are four ULO price periods: 

• On-peak, when demand for electricity is highest on average 
• Mid-peak, when demand for electricity is moderate 
• Weekend Off-peak, when demand for electricity is generally lower 
• Ultra-Low Overnight, when demand for electricity is lowest on average 

The ULO price periods are the same all year round. With ULO pricing, you can help manage your electricity costs by shifting high usage activities, like electric vehicle charging, to lower price periods when possible.