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Alectra Improving Reliability Banner
Alectra Improving Reliability Banner
Improving Reliability

How We Do It:

We are strategically investing to strengthen and modernize our distribution grid to make it more resilient, reliable, and secure, while incorporating the advanced technologies necessary for the growing integration of distributed energy resources.

Each year Alectra invests nearly $300 million in capital improvements – that’s approximately $1 million per day to renew aging equipment and install new infrastructure to handle growing demand. 

Continued capital investments in grid modernization are essential to maintain system reliability and make the changes necessary to build the utility of the future. Some major grid modernization projects are noted here:

Our Annual Reliability Improvement Plans:

Power Quality

Power quality refers to the characteristics of the electrical power supplied to electrical systems, and its compatibility with the characteristics of the electrical systems that use it. It includes various aspects of the electricity supply, including voltage, frequency, and waveform. Adequate power quality is necessary for the safe, reliable and efficient functioning of electronic equipment. 

Addressing Power Quality Issues

The Ontario Energy Board has developed a Guide to Addressing Electricity Distribution Power Quality Issues to assist customers and distributors in collaboratively identifying, investigating, and mitigating power quality issues such as voltage sags, transients, and harmonic distortion.

Innovative and cost-effective technology can extend underground cable life by 20 years. Watch the video to learn how we do it.

Innovative and cost-effective technology can extend underground cable life by 20 years. Watch the video to learn how we do it.

Alectra logo

High call volumes due to Canada Post strike

Due to higher than normal call volumes, Customer Service wait times are longer than usual. For faster service, we recommend using My Alectra to get your account balance and due date.

Why use My Alectra?

  • Access your account information 24/7
  • View your account balance, payment history, and bills
  • Sign up for ebilling to avoid missing payments and late charges

How to sign up for ebilling:

  1. Opt in to paperless billing when you register for My Alectra. You'll need your account number, name as it appears on your bill, and the phone number associated with your account. Contact Customer Care at 1-833-ALECTRA (1-833-253-2872) if you need assistance.
  2. Already registered? Log in to My Alectra. Go to Account > Account Information, and click Enrol under Paperless Billing.

You'll receive an email notification when your next bill is ready to view securely online.

Quick Tip: Get your account balance quickly and easily:

Use our self-serve options when you call 1-833-ALECTRA. Simply press 2, then 1, and follow the prompts to enter your account number and street number. No need to wait on hold. You'll hear the amount and date of your last payment, the current bill amount, and the due date. If you made a payment today, your balance will be updated within 48-72 hours.

Follow these steps to log in to My Alectra:

  1. Recover your username: Click the "forgot username" link on the My Alectra login page and enter the email address you used to register. You'll receive an email from NoReply@AlectraUtilities.com with instructions.
  2. Reset your password: Click the "forgot password" link on the My Alectra login page and enter the username you received in Step 1. You'll receive an email with instructions to reset your password. Use your username and new password to log in.

Need Additional Support? Complete our online form for help with billing, account balance inquiries, proof of payment submissions, and more.

Take Control of Your Account Today: Log in to My Alectra or call us at 1-833-ALECTRA to get started.

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