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      • Water and Wastewater/Stormwater Billing Rates
      • Hamilton Water
      • Water Saving Tips and Information
      • Submit a Water Meter Reading
      • Important Notice to Municipal Water Customers
      • Arrears Certificates
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    • FAQs – Frequently Asked Questions
    • Make a Service Request
    • Moving
      • Residential Customer - Open, Transfer or Close an Account
      • Business Customer - Open, Transfer or Close an Account
      • Landlord & Property Manager Services
      • Submit a Water Meter Reading
    • Click Before You Dig
    • Contact Us
    • Find a Form
    • Landlord & Property Manager Services
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    • Report a Power Outage, Hazard or Electrical Emergency
    • Report a Streetlight Out
    • Save Energy & Money
      • Electric Vehicles
      • Green Button
      • Offers & Rebates
      • Reporting Energy Consumption (Business Customers)
      • Tips & Resources
      • Set My Peaksaver & Energate Thermostat
    • Damage Claims
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    • Make a Service Request
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    • Connecting Generation
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    • Vaughan MTS #6
    • Distribution System Capacity Map
  • Outages & Safety
    • Outage Map
    • Report a Power Outage, Hazard or Electrical Emergency
    • About Outages
      • What to do During an Outage
      • How We Restore Power
      • Reasons for Power Outages
      • Outage Prevention
      • Who's Responsible for Storm Damage Repairs
    • Electrical Safety
      • Electrical Safety at Home
      • Electrical Safety at Work
      • Powerline Safety
      • Click Before You Dig
      • Teacher Resources
    • Emergency Preparedness
      • Power Outage Preparedness Guide
      • 72-hour Emergency Kit
      • Emergency Preparedness Contest Rules
    • Report a Streetlight Out
    • Scams & Fraud
    • Improving Reliability
      • Improving Reliability - Alectra's 2024 Capital Plan Construction Highlights
      • Improving Reliability - Alectra's 2023 Capital Plan Construction Highlights
      • Improving Reliability - Alectra's 2022 Capital Plan Construction Highlights
      • Improving Reliability - Alectra's 2021 Capital Plan Construction Highlights
      • Improving Reliability - Alectra's 2020 Capital Plan Construction Highlights
    • Vegetation Management
  • Accounts & Billing
    • Log in to My Alectra
    • Register for Ebilling
    • NEW: Learn About My Alectra
    • Get My Account Balance
    • Access Energy-usage Portal
    • About Bills
      • View My Bill
      • Paperless Billing
      • How to Pay My Bill
      • How to Read My Bill
      • Payment Assistance
      • Late Payment & Disconnections
      • Common Causes of High Bills
      • Bill Inserts
    • Find a Form
    • Rates
      • Choose My Rate Option
      • Rates & Service Charges
      • Time-of-Use Pricing
      • Tiered Pricing
      • Ultra-Low Overnight Pricing
      • Ontario Electricity Market Price
      • Retail Energy Contract
      • Ontario Electricity Rebate
    • Moving
      • Residential Customer - Open, Transfer or Close an Account
      • Business Customer - Open, Transfer or Close an Account
      • Landlord & Property Manager Services
      • Submit a Water Meter Reading
    • Water Billing
      • Water and Wastewater/Stormwater Billing Rates
      • Hamilton Water
      • Water Saving Tips and Information
      • Submit a Water Meter Reading
      • Important Notice to Municipal Water Customers
      • Arrears Certificates
    • Scams & Fraud
    • Ontario Electricity Supply Mix
  • Customer Services
    • FAQs – Frequently Asked Questions
    • Make a Service Request
    • Moving
      • Residential Customer - Open, Transfer or Close an Account
      • Business Customer - Open, Transfer or Close an Account
      • Landlord & Property Manager Services
      • Submit a Water Meter Reading
    • Click Before You Dig
    • Contact Us
    • Find a Form
    • Landlord & Property Manager Services
    • alectraNews Online Newsletter
    • Report a Power Outage, Hazard or Electrical Emergency
    • Report a Streetlight Out
    • Save Energy & Money
      • Electric Vehicles
      • Green Button
      • Offers & Rebates
      • Reporting Energy Consumption (Business Customers)
      • Tips & Resources
      • Set My Peaksaver & Energate Thermostat
    • Damage Claims
  • Connection Services
    • Make a Service Request
    • Conditions of Service
    • Connecting Generation
    • Farm Stray Voltage
    • Joint Use Attachments
    • Temporary Isolations
    • Unregistered Easements
    • Alectra Standards Registration
    • Vaughan MTS #6
    • Distribution System Capacity Map
  • Outages & Safety
    • Outage Map
    • Report a Power Outage, Hazard or Electrical Emergency
    • About Outages
      • What to do During an Outage
      • How We Restore Power
      • Reasons for Power Outages
      • Outage Prevention
      • Who's Responsible for Storm Damage Repairs
    • Electrical Safety
      • Electrical Safety at Home
      • Electrical Safety at Work
      • Powerline Safety
      • Click Before You Dig
      • Teacher Resources
    • Emergency Preparedness
      • Power Outage Preparedness Guide
      • 72-hour Emergency Kit
      • Emergency Preparedness Contest Rules
    • Report a Streetlight Out
    • Scams & Fraud
    • Improving Reliability
      • Improving Reliability - Alectra's 2024 Capital Plan Construction Highlights
      • Improving Reliability - Alectra's 2023 Capital Plan Construction Highlights
      • Improving Reliability - Alectra's 2022 Capital Plan Construction Highlights
      • Improving Reliability - Alectra's 2021 Capital Plan Construction Highlights
      • Improving Reliability - Alectra's 2020 Capital Plan Construction Highlights
    • Vegetation Management

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Where is your property located?

Your location is required in order to give you accurate and relevant information. Please select your location from the list below. 
You can change your location any time by clicking the My Location button at the bottom of any web page.

  • Alliston
  • Aurora
  • Barrie
  • Beeton
  • Bradford West Gwillimbury
  • Brampton
  • Guelph
  • Hamilton
  • Markham
  • Mississauga
  • Penetanguishene
  • Richmond Hill
  • Rockwood
  • St. Catharines
  • Thornton
  • Tottenham
  • Vaughan

Notice: Alectra offices will be closed May 19 for the Victoria Day statutory holiday.

More Information

Breadcrumb

  1. Home
Login to My Account URL
https://myaccount.alectrautilities.com/app/login.jsp
Outage Map URL
https://alectrautilities.maps.arcgis.com/apps/webappviewer/index.html?id=470616…
View My Bill & Payment URL
https://myaccount.alectrautilities.com/app/login.jsp
Track My Water Usage URL
https://myaccount.alectrautilities.com/app/login.jsp
Power Outage Preparedness Guide URL
/sites/default/files/assets/pdf/Power-Outage-Preparedness-Guide.pdf
Track My Energy & Water Use URL
https://myaccount.alectrautilities.com/app/login.jsp
View My Bill URL
https://myaccount.alectrautilities.com/app/login.jsp
How to Read My Bill URL
https://www.oeb.ca/rates-and-your-bill/electricity-rates/understanding-your-ele…
Register for Paperless Billing URL
https://myaccount.alectrautilities.com/app/register.jsp
Register(for an account) URL
https://myaccount.alectrautilities.com/app/register.jsp
Select Locations
Thornton
A homeowner, tenant or student opening a residential account Link
/residential-customer-open-transfer-or-close-account
Opening a new business account Link
/business-customer-open-transfer-or-close-account
Building a new home or commercial, industrial or institutional facility Link
/make-service-request

About Us

  • Careers
  • Company Overview
  • Contact Us
  • Guelph & Rockwood
  • Investor Relations
  • Leadership
  • News
  • Regulatory Affairs

Innovation

  • GRE&T Centre
  • Advanced Planning
  • Grid Innovation
  • Smart Cities
  • Innovation Projects
  • Media/News
  • About GRE&T Centre
  • e-Mobility

Community

  • AlectraCARES
  • Community Support
  • Innovation Leadership
  • Safety & Wellness
  • Environmental, Social & Governance
Alectra booth
Brian Bentz at WE3
Alectra employees at a tree planting event
Alectra group photo

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