Alectra utilities

Use this number for inquiries and payments. If paying by online or telephone banking, please make your payments to Alectra Utilities Corporation.

• Statement Date: Identifies when the bill is prepared.
• Amount Due: Refers to the amount that you owe to Alectra Utilities Corporation.
• Due Date: Indicates the last day the payment will be accepted before late fees are applied.
• Pre-authorized Payment Plan: An automatic withdrawal of funds when payment is due.
• Indicated below is a sample for customers who are on a Pre-authorized Payment Plan.
  

The address we deliver water to and its unique identifier.

Type of meter reading.

This is your meter identification number.

This is the meter reading period, also known as the billing period. Your bill covers all the water charges you have to pay for in this period. A billing period is generally around 30 days, but that can vary.

This indicates whether your water usage for the current billing period is based on an actual meter reading or if it was estimated. If your bill is estimated, you can call us at 1-833-ALECTRA (1-833-253-2872) to discuss how to read your meter or schedule an agent visit. You may also submit a water reading online.

Water usage measured in cubic meters (m³) during the current meter reading period.

This is a summary of your previous statement, payments received, and balance forward.

Your water and wastewater charges billed on behalf of your municipality, if Alectra is your municipal water biller.

For more information about water rates in your area, please visit Water and Wastewater/Stormwater Billing Rates.

This is the total amount that you owe to Alectra Utilities Corporation for the current statement, including taxes and credits.

Below are samples for customers on the Equal Payment Plan (EPP), and customers on both EPP and the Pre-authorized Payment Plan.

Equal Payment Plan (EPP)

EPP and Pre-authorized Payment Plan

Your Other Charges/Credits
For customers who have a payment arrangement, the payment arrangement instalment amount appears under “Your Other Charges/Credits” before the taxes and total amount due. Visit our Payment Assistance page for more information about our payment arrangement program.

Usage chart provides a snapshot of your average daily usage, by month, over the past 13 months.