Alectra utilities

Use this number for inquiries and payments. If paying by online or telephone banking, please make your payments to Alectra Utilities Corporation.

• Statement Date: Identifies when the bill is prepared.
• Amount Due: Refers to the amount that you owe to Alectra Utilities Corporation.
• Due Date: Indicates the last day the payment will be accepted before late fees are applied.
• Pre-authorized Payment Plan: An automatic withdrawal of funds when payment is due.
• Indicated below is a sample for customers who are on a Pre-authorized Payment Plan.
  

The address we deliver electricity to and its unique identifier.

Type of meter reading, electric or water.

This is your meter identification number.

This is the meter reading period, also known as the billing period. Your bill covers all the electricity or water charges you have to pay for in this period. A billing period is generally around 30 days, but that can vary.

This indicates whether your electricity or water usage for the current billing period is based on an actual meter reading or if it was estimated. If your bill is estimated, you can call us at 1-833-ALECTRA (1-833-253-2872) to discuss how to read your meter or schedule an agent visit. You may also submit a water reading online.

Electricity usage measured in kilowatt hours (kWh) or water usage measured in cubic meters (m³) during the current meter reading period.

It is normal for a small amount of power to be lost as it travels over the power lines to your home or business. The adjustment factor, which is approved by the Ontario Energy Board, is the multiplier that is used to calculate the charges for those losses.

This is the total electricity usage for which you are being billed for the current meter reading period. Your adjusted usage is calculated by multiplying your electricity usage by the adjustment factor.

Peak kW 7-7
This represents the highest power demand recorded between 7 a.m. to 7 p.m. on weekdays. Transmission network charges are calculated based on demand measured within this time frame.
Demand kW
This is the highest amount of real power (kW) used during the billing period. Demand charges are typically based on this value unless the power factor is below 0.9.
Demand kVA
Apparent power (kVA) measures both real power (kW) and reactive power. It accounts for the total power supplied to the customer, including energy that does not perform useful work.
Demand kVA 7-7
Similar to Demand kVA, but specifically measured during weekday peak hours (7 a.m. to 7 p.m.).
Power Factor
Power factor is the ratio of real power (kW) to apparent power (kVA). It indicates how efficiently electricity is used. If the power factor falls below 0.9, the demand charge is based on 90% of kVA instead of kW.

This is a summary of your previous statement, payments received, and balance forward.

This is the electricity section of the bill. This is the cost of the electricity that you used during the billing period, based on your price plan and rate class, including delivery and regulatory charges.

Rate Class: This is your service classification based on usage as a Residential, Small Business, or 50 Kilowatt Demand or Larger customer.

Global Adjustment
The Global Adjustment is a charge collected on behalf of the Independent Electricity System Operator (IESO) to cover the costs of ensuring adequate electricity generation capacity and supporting conservation programs in Ontario. It applies to all customers in Ontario, including businesses paying the wholesale price (OEMP) and those with contracts from licensed electricity retailers.

Electricity Charges
The Ontario Electricity Market Price (OEMP) is determined based on bids and offers that are received in the real-time market administered by the IESO. The price varies on an hourly basis depending on demand, and takes into account factors such as weather, time of day, day of week and economic conditions. All electricity customers in Ontario pay the OEMP. For medium and large customers, the OEMP is included as a distinct line item on their bill.

Large Use Customers

A fixed charge for costs related to meter reading, billing, customer service and account maintenance, and for general utility operations.

A variable charge for the cost of building and maintaining the distribution system, including overhead and underground power lines, poles and transformer stations. Utilities file detailed rate applications with the Ontario Energy Board if they want to change this charge.

A variable charge for the costs of transmitters to operate and maintain the high-voltage transmission system that carries electricity from generating stations to your utility.

Includes the cost of services provided by the Independent Electricity System Operator (IESO) to operate the wholesale electricity market and maintain the reliability of the high voltage power grid. It also covers certain costs incurred by local utilities to connect renewable generation. Although the Ontario Energy Board sets the wholesale market service charge, they do not set or approve all of the costs that are recovered through that charge. Please visit the Ontario Energy Board website for more details about what is included in the wholesale market service charge.

If you purchase electricity directly from your local utility, you pay an administrative fee to the utility to cover these costs. This charge is the same for all utilities in the province. The Ontario Energy Board sets this charge.

Your water and wastewater charges billed on behalf of your municipality, if Alectra is your municipal water biller.

For more information about water rates in your area, please visit Water and Wastewater/Stormwater Billing Rates.

This is the total amount that you owe to Alectra Utilities Corporation for the current statement, including taxes and credits.

Usage charts provide a snapshot of your average daily usage, by month, over the past 13 months.