Alectra utilities

Starting November 1, 2019, the Government of Ontario introduced the Ontario Electricity Rebate (OER), providing bill relief to residential and small business customers. The subsidies previously built into electricity prices and the eight per cent provincial rebate have been replaced with the OER. Your bill now shows the true cost of electricity, and the OER is applied to the pre-HST bill amount. If you receive support through more than one provincial program (e.g. Ontario Electricity Support Program), you will also see a summary line for the total Ontario support provided on your bill. Learn more at OEB.ca or call 1-877-632-2727.

Recently, you may have noticed that you’re seeing less of the former utilities’ logos (Brampton Hydro, Enersource, Horizon Utilities, PowerStream) on your bills, letters, notices, email, and My Account. That’s because we’re continuing to make changes to serve you better. You can now select Alectra Utilities as the payee when setting up your online banking payments. The same is true if you’re applying or reapplying for the Ontario Electricity Support Program (OESP). As always, our Customer Service team is here to help with any questions you may have – contact us at 1-833-253-2872.

We would like to remind you that on-peak and mid-peak time-of-use time periods have changed to winter hours, which are in effect from November 1, 2019 to April 30, 2020.

With changes in legislation, the Ontario Energy Board (OEB) increased time-of-use electricity prices to once again closely reflect the forecast cost of electricity supply. The new Ontario Electricity Rebate largely offsets the price changes on the Electricity line of your bill. As a result, the average residential bill will rise in line with the rate of inflation (1.8%). For more information, please visit OEB.ca.