Alectra utilities

The 2022 Canada Summer Games are taking place from August 6 to 21, 2022, and Alectra Utilities will be there as the Official Energy Supplier. The new Henley Rowing Centre (HRC) on Henley Island in St. Catharines is a fully accessible, world-class training facility, with a rooftop solar energy system installed by Alectra. This solar-powered system will produce about 43,000 kWh of renewable electricity each year, which will offset the HRC’s energy requirements and allow it to operate at net zero. We’re proud to support the legacy and opportunity these Games will bring to the community for years to come. See more ways we’re leading the transition to net zero at: Alectra.com/Grid-Innovation

Image Source: Raimondo & Associates Architects Inc.

If you’re a residential or small business customer, you can choose to switch between Time-of-Use (TOU) and Tiered electricity prices. Here’s how:

• Sign up for or log into My Account at AlectraUtilities.com/MyAccountLogin to switch your rate option under Meter Data and Price Comparison; or
• Submit a Rate Option Selection form online, by email, or by postal mail. The form is available at: AlectraUtilities.com/CustomerChoice

If you recently switched price plans but want to switch back, you can do that too.

To continue with your current price plan, no action is required.

Considering a switch? Use the electricity usage information from your bill and the Ontario Energy Board bill calculator at OEB.ca/Calculator to see what your total bill would look like with TOU and Tiered prices.

Some scams can be threatening, while others sound too good to be true. If you receive a suspicious phone call, text or email, Alectra Utilities advises that you always check your most recent bill and:

• Never pay for a charge that isn’t listed on your bill.
• Never provide your credit card or personal account information.
• Don’t click on suspicious links or call an unknown phone number.
• Do call Alectra Customer Service at 1-833-253-2872 to check your account status.

If you believe you may be a victim of fraud, report the incident to the Canadian Anti-fraud Centre online at AntiFraudCentre.ca or by phone at 1-888-495-8501.