Alectra utilities

My Account is Alectra’s secure customer portal – convenient 24/7 access to your bills, transactions, and electricity usage data. We’ve added more new services to improve your online experience and security. Log in and discover what’s new:

• Compare your Meter Data with Time-of-Use, Tiered, and Retailer pricing
• Switch your Time-of-Use or Tiered rate option after comparing prices
• Enable two-factor authentication
• Sign up for pre-authorized payments
• Switch to paperless ebilling

Not registered? It’s quick and easy - simply go to AlectraUtilities.com/MyAccountSignUp.

If you’re struggling to pay your electricity bills, you may qualify for financial help through the Low-income Energy Assistance Program. LEAP offers a grant up to $500 to eligible low-income households, which is applied directly to your electricity bill. The program is delivered within the Alectra Utilities service territory through social service agencies. The agency will decide if you qualify based on how many people live in the house and your combined household income. Contact information for the agency in your area is available at AlectraUtilities.com/Payment-Assistance, or call us at 1-833-253-2872.

If you’re thinking about switching from Time-of-Use (TOU) to Tiered pricing, pay close attention to how much electricity you use in a month and when you use it.

TOU: The price depends on when you use electricity during the day and night. You can help manage your electricity costs by shifting your usage to lower off-peak price periods when possible.

Tiered: The price depends on how much electricity you use in a month. You can use a certain amount of electricity per month at a lower price, and once you exceed that limit, a higher price applies.

Use the electricity information from your bill, or log in to My Account and go to Meter Data to see your electricity usage patterns. Learn more about the tools available to compare your bill with TOU and Tiered prices at AlectraUtilities.com/CustomerChoice.