Alectra utilities

• To open or transfer a commercial account, please contact Customer Service during regular business hours at: 1-833-ALECTRA (1-833-253-2872).
• If the account holder is a corporation, you will be required to provide a copy of the Articles of Incorporation. If the account holder is a person, you will be required to provide a copy of their photo ID.
• When opening an account, an Account Setup/Change of Occupancy Fee will be applied to your first bill.
• Opening an account in Hamilton, Markham, or Vaughan? Please provide a water meter reading on your service start date and/or end date using our Water Meter – Submit a Reading form. Alectra Utilities invoices water, wastewater, and stormwater charges on behalf of the cities of Hamilton, Markham, and Vaughan.
• Opening a new account in Guelph or Rockwood? Please visit Start, Stop, Move Service for more information.
• Starting service at a location with connected generation? Please contact DER@AlectraUtilites.com for assistance with starting your account.

The Customers Credit Policy applies to all customers of Alectra Utilities. Its purpose is to ensure that all customers are treated in a non-discriminatory manner in the management of credit risk within a credit policy framework that is compliant with all applicable statutes and regulations, including the Ontario Energy Board’s Retail Settlement Code, Standard Supply Service Code, and the Distribution System Code. 

Payment of a security deposit is required if the account holder does not qualify for a security deposit exemption. The Customers Credit Policy explains the requirement and provides details about how the amount of a security deposit is calculated, reductions, exemptions, interest paid, and return of a security deposit. 

To be considered for an exemption from the security deposit requirement: 

• Small Business: 3-year good payment history must be provided, some of which occurred within the last 2 years.
• 50 Kilowatt Demand or Larger: 7-year good payment history must be provided, some of which occurred within the last 2 years. 

If you qualify for a security deposit exemption, you will be asked to provide one of the following: 

• Good payment history from a previous Alectra Utilities account, with the same service class size or greater, and with the same business name.
• Reference letter, with the same business name from another electric or natural gas utility in Canada, showing good payment history.
• Equifax or Trans Union Credit Report, with the same business name, showing good payment history. 

Not eligible for an exemption? 

• Your security deposit will be billed in four equal installments. 

Sign up for pre-authorized payments and we'll reduce the security deposit by 35 per cent.

Small Business customers can choose from three pricing options: Time-of-Use Pricing, Tiered Pricing, or Ultra-Low Overnight Pricing. If you are a new customer, your rate plan will be Time-of-Use Pricing unless you select Tiered Pricing or Ultra-Low Overnight Pricing when you tell us you’re moving. 

The best rate plan for you will depend on your electricity consumption patterns. Don’t worry – there is no deadline to choose, and you will not be locked into your selection. The difference is not likely to be more than a few dollars per month, but we do want to help you make the best choice possible. 

You can find more information on how to Choose My Rate Option to help you make an informed choice about which electricity price plan is right for you. 

Note: Business customers with 50 Kilowatt Demand or Larger will default to the Hourly Ontario Electricity Price.

• For business customers moving out of the Alectra Utilities service area:
  • Log in to My Alectra and go to Services > Stop Service; or
  • Use our online Stop Service form.
• Closing an account in Hamilton, Markham, or Vaughan? Please provide a water meter reading on your service start date and/or end date using our Water Meter – Submit a Reading form. Alectra Utilities invoices water, wastewater, and stormwater charges on behalf of the cities of Hamilton, Markham, and Vaughan.
• Are you the owner of a rental property (landlord)?
  • Please advise your tenant to complete a Start Service form. Once the Start Service form is submitted by your tenant, your account will be automatically stopped.
  • Landlords and property managers can enter into a Landlord Agreement with Alectra Utilities to transfer electricity service between tenants.
• A final bill mailing address should be provided on the stop service form even if you are enrolled in paperless billing. Refund cheques and correspondence after your final bill will be sent to you by mail. You can choose to have your final bill mailed to a Canadian or U.S.A. address, or select to receive your final bill notification by email.
• Are you looking to have your meter/service permanently removed (i.e., due to demolition, temporary or flat rate service no longer required)? Visit Make a Service Request for information on how to submit a request for permanent service removal.

Do you have a tenant at your rental property? When the tenant moves out, and no new tenant has opened an account with Alectra, do you want the electricity service to remain on? Landlords and property managers can enter into a Landlord Agreement with Alectra Utilities to transfer electricity service between tenants.