Where is your property located?

Your location is required in order to give you accurate and relevant information. Please select your location from the list below. 
You can change your location any time by clicking the My Location button at the bottom of any web page.

How to Pay My Bill

Alectra Utilities offers many convenient options to pay your bill. Simply choose the method that suits you best.

Please ensure you allow sufficient time for the payment to reach us by the due date. This time varies according to your payment option.

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Alectra Utilities does not accept in-person payments at our office locations.
Please use one of the convenient payment options listed below.

Make your payments automatic

Sign up for pre-authorized automatic payments in My Alectra and your monthly payment will automatically be withdrawn from your bank account. Save time, postage costs and cheque processing fees, plus enjoy peace of mind knowing that your payment will always be made on time - even if you are busy or away.

Login to My Alectra and click the Billing menu
Pay online, by telephone or in-person through your bank or financial institution

You can pay your Alectra Utilities bill directly through your online banking website, by telephone or in person. When setting up the payee for the first time, select Alectra Utilities Corporation.

Online Banking

This option is available through most banks and trust companies. It allows you to pay your bill through the internet.

Telephone Banking

This option is available through most banks and trust companies. It allows you to pay your bill by use of your touch-tone phone.

Most Chartered Banks and Financial Institutions

Payments can be made at your local bank or trust company during their normal office hours.

Pay by credit card – Alectra Utilities customers

Your Alectra Utilities bill may be paid using Visa, MasterCard or American Express through our third-party payment processor. 

Be sure to have your 10-digit Alectra Utilities account number and credit card information ready before starting the payment process. Maximum payment amount is $10,000. Once your transaction is complete, you will receive a confirmation number. 

  • Pay by credit card. 1.49% service fee will apply. Alectra Utilities does not receive any portion of the service fee.
  • You can also pay in My Alectra, by adding a credit card to your profile. Simply log in, select your card, and enter the amount you want to pay.

Visa Debit Card Payments: Payments made using Visa Debit are subject to your financial institution’s processing timelines. If your financial institution declines a payment due to insufficient funds in your bank account, a temporary authorization hold for the transaction amount (plus any applicable fees) may remain on your bank account for up to 10 business days. The duration of this hold is determined by your financial institution. Alectra Utilities does not control the release timing of these holds, and funds will be released automatically in accordance with your bank’s policies.

Pay by credit card – Guelph and Rockwood customers

Your Guelph Hydro / Alectra Utilities bill may be paid using Visa, MasterCard or American Express through Paymentus, our third-party payment processor.

  • You can make credit card payments of up to $1,500 per transaction. There is no limit to the number of transactions you can make, allowing you to pay your full balance using multiple payments.
  • A Paymentus service charge of $2.95 for every $200 increment paid will be charged to the card holder by Paymentus.
  • Guelph Hydro / Alectra Utilities does not receive any portion of the service fee.
  • Please allow up to two business days for processing.

Be sure to have your 18-digit Guelph Hydro / Alectra Utilities account number and credit card information ready before starting the payment process. Once your transaction is complete, you will receive a confirmation number.

Pay online or by telephone using Paymentus. A service charge of $2.95 for every $200 increment paid will be charged to the card holder by Paymentus.

Pay by mail

If you are mailing a cheque or money order:

  • You must include the bottom portion of your Alectra Utilities bill with your payment (bill stub)
  • Send your payment at least five days before the due date
  • Write your account number on the front of your cheque or money order; do not send cash
  • Send both your cheque and bill stub in the return envelope provided with your invoice, or mail to:

Alectra Utilities Corporation
PO Box 3700,
Concord, ON
L4K 5N2

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