Alectra utilities

Recently we launched a newly refreshed website, which was designed to improve customer experience. You now have easier access to more valuable information about your account, ebilling and power outages. Please take a moment to visit www.alectrautilities.com, and let us know what else you’d like to see on the website.

In an emergency, you may need to get by without power or tap water. Be prepared with some basic supplies to be self-sufficient for at least 72 hours. You may have some of these items already, such as non-perishable food, bottled water, and a flashlight. The key is to ensure they are organized and easy to find. Keep these items together in something easy to carry, like a backpack, and in an easily accessible location in your home, such as the front closet. Visit www.alectrautilities.com/prepared to download our Power Outage Preparedness Guide.

Customers are reminded that On-peak and Mid-peak Time-of-Use time periods have changed to summer hours effective May 1, 2018.

The Ontario Energy Board (OEB) has set new Time-of-Use electricity prices based on the current inflation rate (1.63%) as required by the Ontario Fair Hydro Plan Act, 2017. Since delivery charges have increased by approximately 1.7%, electricity prices were reduced marginally from the July 1, 2017 prices to ensure the impact to bills is held to the rate of inflation. These new prices are in effect from May 1, 2018 to April 30, 2019.

The OEB has also approved new distribution and transmission rates for Alectra Utilities as of May 1, 2018. For more information, please visit AlectraUtilities.com/Rates.