Alectra utilities

Alectra Utilities is planning to invest approximately $221.7 million across our communities to upgrade electrical equipment and improve grid reliability in 2023. 

Under our System Renewal Programs, we’ll replace about 900 poles and 585 transformers, as well as about 93 switches and 58 switchgears, many of which will be new automated units to provide faster service restoration to customers. For our underground electrical cable, we’ll work to renew about 270 kilometres of existing cable and replace another 94 kilometres. 

Finally, we’re working on increasing system capacity to ensure a robust network that supports our new and innovative technology. Alectra continues to lead the way in delivering safe, reliable and sustainable power. Learn more about our capital investments in your community at: AlectraUtilities.com/CapitalPlan.

These days, we all enjoy the advantage of doing more online. Don’t miss out on an easy, more convenient way to manage your account. Get 24/7 access to bills and transactions, your electricity usage and much more. With My Account, you can: 

• Compare your electricity usage with Time-of-Use vs. Tiered pricing.
• Switch your Time-of-Use or Tiered rate option after comparing prices.
• View your account balance, due date and payment history.
• View, save or print your current and past bills.
• Sign up for pre-authorized payments. 

Plus, you can switch to paperless billing. It’s more convenient and secure, and you’ll get an email reminder when your statement is ready. 

Go to AlectraUtilities.com/MyAccountSignUp to get started. You’ll need your email address and account number.

If you are a residential customer moving out of the Alectra Utilities service area and need to close your account, log in to My Account, select the Forms tab, and submit a Move Out form. If you are moving within the Alectra Utilities service area, you can close and open an account at the same time by using the Move In and/or Out form on our website at: AlectraUtilities.com/Moving. 

If you are a business customer and need to open, transfer or close an account, please contact us during business hours (Monday to Friday, 8:30 a.m. to 4:30 p.m.) at 1-833-ALECTRA and speak with a Customer Service representative.