Business Customer - Open, Transfer or Close an Account

Please contact Customer Service during normal business hours to open, transfer or close a commercial account. 1-833-ALECTRA (1-833-253-2872)

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Avoid Disconnection Between Owners

If an incoming customer, or their legal representative, does not request electricity service by the closing date of the property or unit, Alectra Utilities may disconnect the electrical service.

In addition to the inconvenience of having service disconnected, the incoming customer will be responsible for the associated reconnection charges.

If the premise or unit has been disconnected for more than six months, the owner of the property or unit must first have the property inspected and approved by the Electrical Safety Authority.

Alectra Utilities will not be responsible for any loss or damage resulting from the connection or disconnection of service to a premise or unit in accordance with Alectra Utilities Conditions of Service document.

Customers Credit Policy

The Customers Credit Policy applies to all customers of Alectra Utilities. Its purpose is to ensure that all customers are treated in a non-discriminatory manner in the management of credit risk within a credit policy framework that is compliant with all applicable statutes and regulations, including the Ontario Energy Board’s (“OEB”) Retail Settlement Code, Standard Supply Service Code, and the Distribution System Code.

Ontario Electricity Rebate

Effective November 1, 2019, the Government of Ontario introduced the new Ontario Electricity Rebate under the Ontario Rebate for Electricity Consumers Act, 2016. 

Effective dates

Ontario Electricity Rebate

November 1, 2021

May 1, 2021

January 1, 2021 - April 30, 2021

November 1 – December 31, 2020

November 1, 2019 – October 31, 2020

The Ontario Electricity Rebate replaces the previous 8% Provincial Rebate and Fair Hydro Plan.

Please note that the Ontario Electricity Rebate has different eligibility requirements than the former 8% Provincial Rebate. This means that even if you were previously eligible, you may be required to re-declare eligibility to continue receiving financial assistance.

To apply for the rebate, complete and submit the Ontario Electricity Rebate Self-declaration Form.

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