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Restoring Power

How we restore your power

Despite our best efforts, power outages do happen from time to time. Severe weather, vehicle accidents and equipment failures are a few of the reasons why you might experience a service interruption, but our highly trained staff are ready to respond 24/7 to restore your power when outages occur. To report an outage, please reach out to our team servicing your community.

Safety first

Your safety and the safety of our employees is our first concern. When responding to outages, our crews are trained to make sure impacted areas are made safe prior to re-supplying power.

How we know where the outages are:

Our advanced Outage Management System (OMS) software allows Alectra Utilities System Controllers to manage our response to outages effectively and efficiently. The OMS takes real-time statuses of circuit breakers, switches and smart meters to constantly provide a visual of our distribution network.

We prioritize restoration by:

  • Ensuring impacted areas are safe first.
  • Focusing on community critical locations, such as hospitals, police and fire stations, and other EMS sites, as well as seniors’ homes, communication centres, and water treatment facilities. These locations are critical for the health and safety of customers living in the affected service areas.
  • Examining dense neighbourhoods where our crews can restore power to as many people as possible in the least amount of time.
  • Servicing smaller neighbourhoods and individual locations, which is why you may not immediately see crews restoring power in your area.


Estimated restoration times

Our mission is to deliver reliable power, safely and efficiently.

We remain committed to providing you with timely updates and accurate estimates, but evolving conditions may change our initial assessment. As variables like the weather, the staff available and the equipment required change, we adjust. We understand that outages create inconvenience and we thank you for your patience in these unpredictable situations as we work to restore your power.

To receive updates on regional power outages that may affect you, follow us on Twitter @alectranews.