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Your location is required in order to give you accurate and relevant information. Please select your location from the list below. 
You can change your location any time by clicking the My Location button at the bottom of any web page.

Residential Customer - Open, Transfer or Close an Account

Starting or stopping service in the Alectra Utilities service area? Use our online forms below to let us know you’re moving, or login to My Alectra and click the Services menu if you already have an account. Please note that we require notice at least seven business days in advance of starting or stopping service.

Start My Service – I’m moving in
  • Before you begin, ensure that your have your Canadian driver’s licence ready.
  • To start your new service, you’ll need to enter the address you are moving into and select your Alectra Utilities service location. If you don’t see your new address, please contact customer service at 1-833-ALECTRA (1-833-253-2872) for assistance with your move.
  • When opening an account, an Account Setup/Change of Occupancy Fee will be applied to your first bill.
  • Opening an account in Hamilton, Markham, or Vaughan? Please provide a water meter reading on your service start date using our Water Meter – Submit a Reading form. Alectra Utilities invoices water, wastewater, and stormwater charges on behalf of the cities of Hamilton, Markham, and Vaughan.
  • Opening a new account in Guelph or Rockwood? Please visit Start, Stop, Move Service for more information.
  • Starting service at a location with connected generation? Please contact DER@AlectraUtilites.com for assistance with starting your account.
Start My Service
Map of Alectra’s service territory
Alectra service territory map
Choose the rate option that's right for you

Residential customers can choose from three pricing options: Time-of-Use Pricing, Tiered Pricing, or Ultra-Low Overnight Pricing. If you are a new customer, your rate plan will be Time-of-Use Pricing unless you select Tiered Pricing or Ultra-Low Overnight Pricing when you tell us you’re moving. 

The best rate plan for you will depend on your electricity consumption patterns. Don’t worry – there is no deadline to choose, and you will not be locked into your selection. The difference is not likely to be more than a few dollars per month, but we do want to help you make the best choice possible. 

You can find more information on how to Choose My Rate Option to help you make an informed choice about which electricity price plan is right for you.

Stop My Service – I’m moving out
  • For residential customers moving out of the Alectra Utilities service area:
  • Closing an account in Hamilton, Markham, or Vaughan? Please provide a water meter reading on your service end date using our Water Meter – Submit a Reading form. Alectra Utilities invoices water, wastewater, and stormwater charges on behalf of the cities of Hamilton, Markham, and Vaughan.
  • Are you the owner of a rental property (landlord)?
    • Please advise your tenant to complete a Start Service form. Once the Start Service form is submitted by your tenant, your account will be automatically stopped.
    • Landlords and property managers can enter into a Landlord Agreement with Alectra Utilities to transfer electricity service between tenants.
  • A final bill mailing address should be provided on the stop service form even if you are enrolled in paperless billing. Refund cheques and correspondence after your final bill will be sent to you by mail. You can choose to have your final bill mailed to a Canadian or U.S.A. address, or select to receive your final bill notification by email.
  • Are you looking to have your meter/service permanently removed (i.e., due to demolition, temporary or flat rate service no longer required)? Visit Make a Service Request for information on how to submit a request for permanent service removal.
Stop My Service
Landlord & Property Manager Services

Do you have a tenant at your rental property? When the tenant moves out, and no new tenant has opened an account with Alectra, do you want the electricity service to remain on? Landlords and property managers can enter into a Landlord Agreement with Alectra Utilities to transfer electricity service between tenants.

Landlord Agreement Options
Legal representative requesting residential service

If you are the legal representative of a purchaser or vendor, please use our Legal Representative’s Residential Service Request form to start or stop service on their behalf.

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Avoid Disconnection Between Owners 

If an incoming customer, or their legal representative, does not request electricity service by the closing date of the property or unit, Alectra Utilities may disconnect the electrical service. 

In addition to the inconvenience of having service disconnected, the incoming customer will be responsible for the associated reconnection charges. 

If the premise or unit has been disconnected for more than six months, the owner of the property or unit must first have the property inspected and approved by the Electrical Safety Authority. 

Alectra Utilities will not be responsible for any loss or damage resulting from the connection or disconnection of service to a premise or unit in accordance with the Alectra Utilities Conditions of Service.

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