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Your location is required in order to give you accurate and relevant information. Please select your location from the list below. 
You can change your location any time by clicking the My Location button at the bottom of any web page.

Report a Power Outage, Hazard or Electrical Emergency

The Alectra Utilities System Control and Outage Call Centre is on duty 24-hours-a-day, 7-days-a-week to respond to your report.  

Report Online

  • Report a power outage affecting your premises; 
  • Report a hazard or unsafe electrical condition - e.g. downed power lines; 
  • Report information about Alectra Utilities equipment such as graffiti, fence damage at substations, low wires, etc. 

Attach a photo to your report but only if it is safe to do so. Be sure to stay at least 10 metres - the length of a school bus - away from any electrical hazard. 

Report by Telephone

Call 1-833-253-2872 (Option 1) to report your outage or to hear estimated restoration times for power outages in the Alectra Utilities service area.

Report by Web Chat

To report a power outage, hazard or electrical emergency, click the web chat icon at the bottom right of this page to chat with Alectra's outage reporting contact center.

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