Where is your property located?

Your location is required in order to give you accurate and relevant information. Please select your location from the list below. 
You can change your location any time by clicking the My Location button at the bottom of any web page.

Scheduled outages for self-service balance inquiries and My Alectra online portal

Alectra Utilities is performing system maintenance to serve you better. As part of this work, these self-service options will be unavailable at the following times:

  • Balance inquiries through our automated phone service and virtual assistant:
    Friday, September 25 at 8:00 p.m. to Monday, September 28, 2026 at 5:00 a.m.
  • My Alectra: Monday, September 28, 2026 from 1:00 a.m. to 5:00 a.m.

During the My Alectra outage on September 28, you will not be able to log in to My Alectra to access your account information or submit online service requests.

We thank you in advance for your understanding and cooperation as we complete these system improvements to serve you better.

Is your location?