ATTN Business Customers: My Alectra moving forms temporarily unavailable.
Alectra Utilities is currently experiencing some technical difficulties with the My Alectra online customer portal. Business customers are unable to use our online moving forms at this time. We are working diligently to rectify the issue.
Please wait until after 5:00 a.m. on Thursday, December 11 to submit your online moving form. We apologize for the inconvenience and thank you for your patience.
My Alectra Scheduled Outage on December 11, 2025
Alectra Utilities is performing system maintenance to serve you better. As part of this work, the My Alectra portal will be unavailable Thursday, December 11, 2025 from 1:00 a.m. to 5:00 a.m. During this time, you will not be able to log in to My Alectra to access your account information or submit online service requests.
- To report a power outage, call us at 1-833-253-2872 (Option 1) or use our online chat. Our System Control and Outage Call Centre are on duty 24/7 to respond to your report.
- For outage updates, view our power outage map.
We thank you in advance for your understanding and cooperation as we complete these system improvements to serve you better.