Do you live in Guelph or Rockwood? Download the Guelph newsletter in PDF format.
Welcome to the Alectra Utilities customer newsletter: your source for timely and helpful electricity news that matters to you. Stay informed with short articles about Alectra services, new developments, support programs, electricity prices, energy conservation, safety tips and much more. Do you have a topic you’d like us to cover? Send us your suggestions and feedback at: Newsletter@AlectraUtilities.com
When you sign up for safe, easy and convenient paperless billing, we’ll donate healthy meals to local food banks to help make our communities stronger. For you, paperless billing means:
- Secure online access to your electricity bills
- A monthly email or text when your statement is ready to view
- Faster and easier bill payments
- Less paper waste
Help us reach our goal of donating another 50,000 meals to Feed Ontario for families in need. Go paperless today at: AlectraUtilities.com/GoPaperless
Does your bill seem high? During hot summer months, air conditioning can account for up to 50% of residential electricity consumption – and this year we experienced higher temperatures compared to last summer! Learn more about the causes of high bills.
Industry Updates
Alectra hosted Natural Resources Canada (NRCan) to announce over $13 million in federal funding to support five clean energy projects in Ontario. Of this investment, Alectra received $6 million for its Centricity Project, a blueprint for Ontario’s Distribution System Operator (DSO) model to optimize the grid. Read more in the news release.
In front of an Alectra EV bucket truck in the first photo are: Rudy Cuzzetto, Parliamentary Assistant to the Minister of Energy and Mines (Ontario); the Honourable Tim Hodgson, Canada’s Minister of Energy & Natural Resources; and Brian Bentz, President & CEO, Alectra Utilities.
Preparation helps us stay calm and safe. Remember to keep tabs on your 72-hour emergency kit! See the full list of recommended supplies, download our Power Outage Preparedness Guide, and watch our emergency kit video at: AlectraUtilities.com/Prepared
Each year, Alectra’s Community Support Program, AlectraCARES, donates more than $1 million to grassroots organizations and charities in our service territory. This summer, Alectra was proud to support the following organizations and events in your cities:
- Carassauga Festival of Cultures in Mississauga
- Black Girls: Be Seen, Be Heard by Be the Change in Brampton
- Alzheimer Society of York Region Walk in Richmond Hill
- Celebrate Barrie city events
- Markham Park + Fun city events
- Princess Margaret Cancer Centre’s Ride to Conquer Cancer
- Ontario ParaSport Games in St. Catharines
- Vaughan Concerts in the Park
- Guelph & District Multicultural Festival
- YWCA Hamilton’s Walk a Mile in Their Shoes (pictured)
We understand that unexpected challenges may impact your ability to keep your Alectra bill up to date – but remember that you’re still in control, and we can help. With the Low-income Energy Assistance Program (LEAP), a credit of up to $650 (or $780 for electric heating) is applied directly to eligible accounts to help offset overdue balances.
If we’ve tried reaching out to you, it’s vital that you contact us immediately to set up flexible payment arrangements to avoid any disruption in service. Call us at 1-844-547-1542, open Monday to Friday, 8:30 a.m. to 4:30 p.m. Our customer representatives can get you started with our payment assistance programs. For more financial aid information, visit: AlectraUtilities.com/Help
Looking for more from Alectra? Our website is where it all starts! Click through our homepage carousel, which is regularly updated with our latest features. You might learn something new on our Frequently Asked Questions page. If you’re curious about our media announcements, stay tuned to the top of our news release page.
Alectra’s 2024 Annual ESG Report, Discover the Possibilities, is available online. Our Environmental, Social & Governance report outlines Alectra’s commitment to social responsibility, environmental accountability and economic efficiency. This report also highlights Alectra’s efforts to strengthen the consumer experience by implementing sustainable AI technologies and enhancing operational efficiency to deliver smarter, more reliable energy solutions. Read about Alectra’s key achievements in 2024 at: Alectra.com/ESGReport
Additionally, Alectra released its 2024 Green Energy & Technology (GRE&T) Centre Report, Where Great Minds Collaborate to Power a Better Tomorrow. The GRE&T Centre focuses on advancing grid-edge solutions, fostering strategic partnerships and driving innovation in energy sectors. Learn more about the centre’s initiatives at Alectra.com/GREATReport, and follow the team on LinkedIn.
Grid planning and improving infrastructure: Did you know that since 2020, we’ve invested a combined total of approximately $1.4 billion across our communities? Learn more about our capital investment plans in your area at: AlectraUtilities.com/Reliability
Moving? Use our easy online form to transfer or cancel your service at: AlectraUtilities.com/Moving
Learn about our customer platform with our new interactive webpage: AlectraUtilities.com/MyAlectra