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Landlord & Property Manager Services

Landlords and property managers can enter into a Landlord Agreement with Alectra Utilities to transfer or disconnect electricity service between tenants.

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Are you a landlord or property manager? Do you have a tenant at your rental property? When the tenant moves out, and no new tenant has opened an account with Alectra, do you want the electricity service to remain on? 

  • Yes – select Option 1: New Transfer Agreement to learn more
  • No – select Option 2: New Disconnect Agreement to learn more

If you don’t have a tenant and want to switch your Time-of-Use or Tiered rate option please go to Choose My Rate Option. 

Option 1 – New Transfer Agreement

By signing a Landlord Transfer Agreement, you can authorize Alectra Utilities to automatically transfer responsibility for a rental unit’s electricity service to you when a tenant moves out. This means you save on paying a new account set up fee. It also ensures the electricity remains in service at the property for lights, heat, and appliances and that a new tenant doesn’t have to request reconnection and pay the associated fees. 

  • When a tenant closes their account, we will mail you to let you know the service has been transferred to your account.
  • The Transfer Agreement includes your electricity rate option choice for Time-of-Use or Tiered Pricing.
  • Where applicable, you assume responsibility for the water account and related charges.
Alectra Utilities customers Guelph and Rockwood customers

Alectra Utilities: Alliston, Aurora, Barrie, Beeton, Bradford West Gwillimbury, Brampton, Hamilton, Markham, Mississauga, Penetanguishene, Richmond Hill, St. Catharines, Thornton, Tottenham, Vaughan

Option 2 – New Disconnect Agreement

By signing a Landlord Disconnect Agreement, you elect not to become the interim account holder and decline continued electricity service to the Rental Premises when a tenant closes their electricity account. 

  • Alectra Utilities will disconnect the electricity service to the rental premise on the date the tenant closes their account. 
  • This means that the electricity is not in service at the property for lights, heat, and appliances. As well, service reconnection and new account charges will apply to the new tenant when opening an account. 
  • Where applicable, you assume responsibility for the water account and related charges.
Alectra Utilities customers Guelph and Rockwood customers

Alectra Utilities: Alliston, Aurora, Barrie, Beeton, Bradford West Gwillimbury, Brampton, Hamilton, Markham, Mississauga, Penetanguishene, Richmond Hill, St. Catharines, Thornton, Tottenham, Vaughan

Change an Existing Transfer or Disconnect Agreement

Use the Landlord Agreement form to:

  • Change a Transfer Agreement to a Disconnect Agreement.
  • Change a Disconnect Agreement to a Transfer Agreement.
  • Update a Transfer Agreement to add or change your Time-of-Use or Tiered rate option choice provided the property is currently occupied by a tenant.
Alectra Utilities customers Guelph and Rockwood customers

Alectra Utilities: Alliston, Aurora, Barrie, Beeton, Bradford West Gwillimbury, Brampton, Hamilton, Markham, Mississauga, Penetanguishene, Richmond Hill, St. Catharines, Thornton, Tottenham, Vaughan

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High call volumes due to Canada Post strike

Due to higher than normal call volumes, Customer Service wait times are longer than usual. For faster service, we recommend using My Alectra to get your account balance and due date.

Why use My Alectra?

  • Access your account information 24/7
  • View your account balance, payment history, and bills
  • Sign up for ebilling to avoid missing payments and late charges

How to sign up for ebilling:

  1. Opt in to paperless billing when you register for My Alectra. You'll need your account number, name as it appears on your bill, and the phone number associated with your account. Contact Customer Care at 1-833-ALECTRA (1-833-253-2872) if you need assistance.
  2. Already registered? Log in to My Alectra. Go to Account > Account Information, and click Enrol under Paperless Billing.

You'll receive an email notification when your next bill is ready to view securely online.

Quick Tip: Get your account balance quickly and easily:

Use our self-serve options when you call 1-833-ALECTRA. Simply press 2, then 1, and follow the prompts to enter your account number and street number. No need to wait on hold. You'll hear the amount and date of your last payment, the current bill amount, and the due date. If you made a payment today, your balance will be updated within 48-72 hours.

Follow these steps to log in to My Alectra:

  1. Recover your username: Click the "forgot username" link on the My Alectra login page and enter the email address you used to register. You'll receive an email from NoReply@AlectraUtilities.com with instructions.
  2. Reset your password: Click the "forgot password" link on the My Alectra login page and enter the username you received in Step 1. You'll receive an email with instructions to reset your password. Use your username and new password to log in.

Need Additional Support? Complete our online form for help with billing, account balance inquiries, proof of payment submissions, and more.

Take Control of Your Account Today: Log in to My Alectra or call us at 1-833-ALECTRA to get started.

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