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Power Restoration Update: Tuesday, February 17

Regarding the recent outages in Richmond Hill and Vaughan, we apologize for the inconvenience and want to assure customers we’re working hard to resolve the situation. 

The issue is related to the salt and other de-icing products used on roads in response to the cold and snowy weather we’ve been having. Airborne particles get caked onto and can cause problems for overhead distribution lines, especially as the weather warms up. 

We’re working 24/7 to clean electrical poles and line hardware to prevent further outages, but there is a risk of more issues over the next few days. We appreciate your patience and understanding as we work through this issue as quickly as we can.

  • To report a power outage, call us at 1-833-253-2872 (Option 1) or use our online form or chat. Our System Control and Outage Call Centre are on duty 24/7 to respond to your report. 
  • For outage updates, view our power outage map.
  • Be prepared in case of an outage – visit AlectraUtilities.com/Prepared to download our Power Outage Preparedness Guide and watch our 72-hour Emergency Kit video.

For more information, please read: Alectra working to restore and prevent power outages in York and Peel Regions

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