Where is your property located?

Your location is required in order to give you accurate and relevant information. Please select your location from the list below. 
You can change your location any time by clicking the My Location button at the bottom of any web page.

ATTN: My Alectra online customer portal is temporarily unavailable.

Alectra is currently experiencing some technical difficulties with the My Alectra online customer portal. As a result, you will not be able to log in to My Alectra to access your account information or submit online service requests.

Our Contact Centre is available Monday to Friday from 8:30 a.m. to 4:30 p.m., and System Control remains operational 24/7.

Get Your Account Balance

  • Call us at 1-833-253-2872, press “2” for self-serve options, then press “1” and follow the prompts to enter your 10-digit account number and street number.
  • Use our secure online chat to get your account balance and due date quickly and easily.

Report a Power Outage

  • To report a power outage, call us at 1-833-253-2872 (Option 1) or use our online chat. Our System Control and Outage Call Centre are on duty 24/7 to respond to your report.
  • For outage updates, view our power outage map or our X account @alectranews.

We apologize for the inconvenience and thank you for your patience. We are working to resolve the issue and will provide an update as soon as we can.

Is your location?