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Your location is required in order to give you accurate and relevant information. Please select your location from the list below. 
You can change your location any time by clicking the My Location button at the bottom of any web page.

ATTN: My Alectra online customer portal is temporarily unavailable.

Alectra is currently experiencing some technical difficulties with the My Alectra online customer portal. Customer account access is temporarily unavailable. However, our Contact Centre and System Control are operational.

As a result, you will not be able to log in to My Alectra to access your account information or submit online service requests.

  • To report a power outage, call us at 1-833-253-2872 (Option 1) or use our online chat. Our System Control and Outage Call Centre are on duty 24/7 to respond to your report.
  • For outage updates, view our power outage map or our X account @alectranews.

We apologize for the inconvenience and thank you for your patience. We are working to resolve the issue and will provide an update as soon as we can.

Is your location?