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alectraNews Summer 2023

Do you live in Guelph or Rockwood? Download the Guelph newsletter in PDF format.

Welcome to the Alectra Utilities customer newsletter: your source for timely and helpful electricity news that matters to you. Stay informed with short articles about Alectra services, new developments, support programs, electricity prices, energy conservation, safety tips and much more.

See what’s going on in your area! 2023 community and capital investments

This year, Alectra is committing $1.3 million to grassroots organizations through AlectraCARES, and we’re also investing $221.7 million into our electrical grid. Find your city or town in the links below for more details: 

  • Community support plan. Alectra sponsors programs and events that support important causes, including mental health, diversity, food security and many others. See our list at: AlectraUtilities.com/2023CommunityPlan 
  • Capital construction plan. At Alectra, we’re constantly constructing and improving electricity infrastructure to increase our grid’s reliability and capacity. Check out the updates where you live: AlectraUtilities.com/2023CapitalPlan
Help us help you with overdue bills

We understand that unexpected challenges may impact your ability to keep your Alectra bill up to date. Even if you’re behind on payments, it’s important to remember that you’re still in control. Call us at our dedicated customer payment support number 1-844-547-1542, which is now open until 6 p.m. Monday to Friday and from 9 a.m. to 3 p.m. on Saturday, to make a payment or set up flexible payment arrangements to avoid any disruption in service. Here are five ways to get back on track for eligible customers: 

  1. Arrears Payment Agreement: provides more time to pay balances 
  2. Equal Payment Plan: splits annual charges into equal monthly payments 
  3. Low-income Energy Assistance Program: offers financial assistance 
  4. Ontario Electricity Support Program: provides monthly credits on bills 
  5. Energy Affordability Program: offers energy-saving home upgrades 

For more information on financial support, visit: AlectraUtilities.com/Help

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More financial support now offered through updated Energy Affordability Program: The EAP helps customers lower their electricity bills through efficient home upgrades. The income eligibility threshold has now been raised to include four-person households up to $84,872 before tax, and couples up to $60,014. Find out if you qualify at: SaveOnEnergy.ca/EAP

Turn your paper bill into nutritious food for a child in need

Alectra Utilities is donating two healthy meals to local food banks every time a customer like you switches to paperless billing. 

By going paperless, you’ll have safe, convenient online access to your electricity bills, and you’ll get a monthly email reminder when your bill is ready to view. Plus, when you switch to ebilling, it will support Feed Ontario by providing nutritious food to hungry children in our communities. 

Help us reach our goal of donating 100,000 healthy meals to children in need – go paperless today at: AlectraUtilities.com/GoPaperless

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Choosing your electricity price plan

If you’re a residential or small business customer, you can choose to switch between Time-of-Use (TOU) and Tiered electricity prices. 

To continue with your current price plan, no action is required. 

COMING SOON: We’re looking forward to offering the new Ultra-Low Overnight (ULO) price plan to our customers starting in fall 2023 – stay tuned!

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Reminder: The summer TOU hours and summer Tier threshold of 600 kWh for residential customers are in effect from May 1, 2023, to October 31, 2023. Prices remain unchanged, and the Ontario Electricity Rebate is 11.7 per cent. Visit AlectraUtilities.com/Rates for current electricity prices in your area.

Summer Time-of-Use (TOU) and Tiered electricity pricing charts
Ontario’s System-Wide Electricity Supply Mix: 2022 Data

The system-wide supply mix is the combination of power sources that are used to generate the electricity consumed in Ontario. The table below discloses the system-wide electricity supply mix data for 2022, which was published by the Ontario Energy Board on March 31, 2023.

Electricity Sources

Ontario's Electricity Mix

Nuclear Energy

51.0%

Water Power

25.1%

Natural Gas*

10.2%

Wind

9.9%

Solar PV

2.5%

Bioenergy

0.4%

Other (Non-Emitting)**

0.9%

*Includes Lennox, dual fuel (natural gas/bioenergy) and non-contracted emitting generation consistent with Independent Electricity System Operator (IESO). 

**Other represents a variety of non-contracted fuel types that the IESO is unable to categorize due to a lack of information from Local Distribution Companies (LDCs). 

Notes: Figures may not add to 100% due to rounding. Figures do not account for the sale and retirement of Clean Energy Credits (CECs).

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Moving? Here’s what to do! Residential customers, you can close and open an account by using our online form at AlectraUtilities.com/Moving. Business customers, contact Customer Service at 1-833-ALECTRA, Monday to Friday, 8:30 a.m. to 4:30 p.m., to open, transfer or close an account.

Beware of scams via phone, text and email

Some scams can be threatening, while others sound too good to be true. If you receive a suspicious phone call, text or email, Alectra Utilities advises that you always check your most recent bill and: 

  • Never pay for a charge that isn’t listed on your bill. 
  • Never provide your credit card or personal account information. 
  • Don’t click on suspicious links or call an unknown phone number. 
  • Do call Alectra Customer Service at 1-833-ALECTRA to check your account status.

If you believe you may be a victim of fraud, report the incident to the Canadian Anti-Fraud Centre online at AntiFraudCentre-CentreAntiFraude.ca or by phone at 1-888-495-8501. Learn more at: AlectraUtilities.com/Scams

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High summer temperatures can drive up your air conditioning usage. For energy-saving tips to help lower your costs, watch our video at: AlectraUtilities.com/SummerBills

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New distribution rates as of January 1, 2023. Visit AlectraUtilities.com/Rates for current electricity prices and distribution rates in your area.

Questions, comments & feedback

Do you have a topic you’d like us to cover? Send us your suggestions and feedback at: Newsletter@AlectraUtilities.com.

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High call volumes due to Canada Post strike

Due to higher than normal call volumes, Customer Service wait times are longer than usual. For faster service, we recommend using My Alectra to get your account balance and due date.

Why use My Alectra?

  • Access your account information 24/7
  • View your account balance, payment history, and bills
  • Sign up for ebilling to avoid missing payments and late charges

How to sign up for ebilling:

  1. Opt in to paperless billing when you register for My Alectra. You'll need your account number, name as it appears on your bill, and the phone number associated with your account. Contact Customer Care at 1-833-ALECTRA (1-833-253-2872) if you need assistance.
  2. Already registered? Log in to My Alectra. Go to Account > Account Information, and click Enrol under Paperless Billing.

You'll receive an email notification when your next bill is ready to view securely online.

Quick Tip: Get your account balance quickly and easily:

Use our self-serve options when you call 1-833-ALECTRA. Simply press 2, then 1, and follow the prompts to enter your account number and street number. No need to wait on hold. You'll hear the amount and date of your last payment, the current bill amount, and the due date. If you made a payment today, your balance will be updated within 48-72 hours.

Follow these steps to log in to My Alectra:

  1. Recover your username: Click the "forgot username" link on the My Alectra login page and enter the email address you used to register. You'll receive an email from NoReply@AlectraUtilities.com with instructions.
  2. Reset your password: Click the "forgot password" link on the My Alectra login page and enter the username you received in Step 1. You'll receive an email with instructions to reset your password. Use your username and new password to log in.

Need Additional Support? Complete our online form for help with billing, account balance inquiries, proof of payment submissions, and more.

Take Control of Your Account Today: Log in to My Alectra or call us at 1-833-ALECTRA to get started.

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