Where is your property located?

Your location is required in order to give you accurate and relevant information. Please select your location from the list below. 
You can change your location any time by clicking the My Location button at the bottom of any web page.

Tips & Resources

The Power to Save - A How-To Guide

THe Power to Save booklet cover

In this how-to guide, you’ll get tips to manage your electricity, take control of your bills, and save money, including: 
  • Easy ways to save energy, outlined by season and the appliances around your home 
  • Information about the three different rate options to help you choose the one that’s right for your personal lifestyle 
  • Top five tips to become a “Power Shifter” 
  • Simple instructions to register for and log in to My Alectra, our online customer portal 
  • A helpful appliance use chart showing the differences between on-peak and off-peak price periods 
  • Bonus: A crossword and brain teasers are included as an educational tool for kids! 

Download the Power to Save customer booklet

Summer Energy-saving Tips

Energy usage climbs substantially during periods of hot weather, especially for those customers who use air conditioning, dehumidifiers or have a pool. Also, appliances such as refrigerators and freezers work harder to maintain temperature under these conditions.

Use these tips to help lessen the impact and better manage your electricity cost

As an alternative to air conditioning, use ceiling and portable fans to circulate the air when you are in the room - they cost pennies to operate and can provide comfort in spaces that are not air conditioned.

On cool nights, open the windows and use bathroom and kitchen exhaust fans to help remove warm air from inside your home. Be sure to clean exhaust fans regularly to keep them running efficiently and prevent overheating.

Whenever possible, use the microwave, toaster oven or barbecue.

Use a clothesline or clothes rack to dry your clothes instead of a dryer.

Use curtains or blinds to shade windows during hot sunny days.

Use solar outdoor lighting for landscaping and change incandescent light bulbs to LED light bulbs.

Put your swimming pool pump on a timer and consider upgrading to an ENERGY STAR® certified unit.

Summer Water-saving Tips

Reducing water consumption can help lower your household costs. Here are a few tips to consider:

Use rain barrels to collect and store rainwater from your rooftop, which can be used for watering plants and gardens.

Keep a jug of drinking water in the fridge instead of running the tap until the water is cold.

Don't cut grass too short; leave clippings on your lawn to work as mulch and retain moisture.

Install low-flow shower heads and reduce time spent in the shower.

Minimize lawn watering. If you have to water your lawn, do it in the evening or early morning for less evaporation. During the summer your lawn only needs 2.5 cm of water per week.

Winter Energy-saving Tips

Approximately 60 per cent of the energy consumed by an average home is used for heating and cooling. Several consecutive days of extreme cold weather of -25°C or more can put added stress on your home heating and energy costs.

Here are some simple measures you can take to reduce the effects of the cold winter on your electricity bills.
Eliminate cold drafts
  • Install weather stripping around doors and windows, and foam gaskets in wall outlets.
  • Open curtains and shades on sunny days to allow the sun to naturally warm your home; close window coverings at night to help keep warm air inside.
  • Reverse the direction of your ceiling fan to push warm air downward.
  • Check your attic – if you have less than 150 mm (15 cm) of insulation, install more.
Turn off electronics and lighting
  • Plug your electronics into a power bar and turn it off when not in use.
  • Visiting family for the holidays or going on a sunny vacation? Unplug non-essential electronics such as televisions, microwaves, computers, etc.
  • Save energy and make your bulbs last longer by using indoor and outdoor timers, motion detectors and dimmer switches for lights.
  • Use LED holiday lights and replace indoor and outdoor incandescent bulbs with ENERGY STAR®  certified LED light bulbs, which use up to 75 per cent less energy.
Control temperature and time-of-use
  • Turn down your thermostat – lowering the temperature a degree or two can help you save on energy costs.
  • Use programmable thermostats to maintain comfortable temperatures – 20°C to 21°C when you are at home; 18°C when you are asleep or away.
  • Programmable thermostats are also available for electric baseboard heaters.
  • Shift use of electric appliances such as dishwashers, dryers and ovens to off-peak price periods – 7 p.m. to 7 a.m. on weekdays, and all day on weekends and holidays.
Maintain heating equipment
  • Change your furnace filter regularly and keep vents clear of furniture and appliances for optimum operating efficiency.
  • An annual furnace inspection by an HVAC professional can save on costly repairs.
  • Wrap your electric hot water tank with a water heater blanket to reduce energy loss by up to 40 per cent, especially if your tank is more than 10 years old.
  • If finances permit, replace your old inefficient furnace, water heater, appliances, windows and doors with new ENERGY STAR® certified models for year-round savings and comfort.
Resources for all seasons

Follow these industry links to learn more
Alectra logo

High call volumes due to Canada Post strike

Due to higher than normal call volumes, Customer Service wait times are longer than usual. For faster service, we recommend using My Alectra to get your account balance and due date.

Why use My Alectra?

  • Access your account information 24/7
  • View your account balance, payment history, and bills
  • Sign up for ebilling to avoid missing payments and late charges

How to sign up for ebilling:

  1. Opt in to paperless billing when you register for My Alectra. You'll need your account number, name as it appears on your bill, and the phone number associated with your account. Contact Customer Care at 1-833-ALECTRA (1-833-253-2872) if you need assistance.
  2. Already registered? Log in to My Alectra. Go to Account > Account Information, and click Enrol under Paperless Billing.

You'll receive an email notification when your next bill is ready to view securely online.

Quick Tip: Get your account balance quickly and easily:

Use our self-serve options when you call 1-833-ALECTRA. Simply press 2, then 1, and follow the prompts to enter your account number and street number. No need to wait on hold. You'll hear the amount and date of your last payment, the current bill amount, and the due date. If you made a payment today, your balance will be updated within 48-72 hours.

Follow these steps to log in to My Alectra:

  1. Recover your username: Click the "forgot username" link on the My Alectra login page and enter the email address you used to register. You'll receive an email from NoReply@AlectraUtilities.com with instructions.
  2. Reset your password: Click the "forgot password" link on the My Alectra login page and enter the username you received in Step 1. You'll receive an email with instructions to reset your password. Use your username and new password to log in.

Need Additional Support? Complete our online form for help with billing, account balance inquiries, proof of payment submissions, and more.

Take Control of Your Account Today: Log in to My Alectra or call us at 1-833-ALECTRA to get started.

Is your location?